Lilian Okechukwu

Customer Care Representative

Salary / Daily rate

Lisbon, Portugal

Freelance, open to permanent contract

Skills

Customer CareCRMSalesforce

Languages

English

About me

Intro

Customer service professional with 6+ years of experience in multicultural environments and CRM systems. Proven expertise in customer retention, team leadership, and operations management across hospitality, sales, and international corporations. Ready to deliver exceptional client experiences and drive customer satisfaction for your business.

Links

Work experience

Customer Service Representative

Jani-King International, Inc.

Mar 2024 - Present

2 years 8 months

Lisbon, Portugal · Remote

Skills: Fax · Online Research · Product Knowledge · Spoken English · Forecasting · Guest Relations · Stress Management · Zendesk · English · Task Management · Phone Etiquette · Corporate Communications · Customer Relations · Telemarketing · Team Leadership · Strategy · Customer Experience · Telephone Support · Multitasking · Customer Success · Team Building · Order Processing · Customer Support · Office Equipment · Salesforce.com · Sales · Customer Retention · Quality Control · Front Office Operations · Revenue Management · Account Management · Virtual Assistance · Skilled Multi-tasker · Travel Management · Customer Satisfaction (CSAT) · Opportunity Analysis · Contact Centers · Microsoft Office · Booking Systems · Discerning · Operations Management · iOS · Customer Service Representatives · Customer Satisfaction · Databases · Media Skills · Consumer Relations · Organization Skills · Data Entry · Client Services · Technical Support · Business-to-Business (B2B) · Attention to Detail · Microsoft Outlook · Travel Arrangements · Customer Journeys · Reserves · Switchboard · Analytical Skills · Public Speaking · Time Management · Leadership · Employee Benefits · Client Relations · Client Rapport · Fashion · Project Management · Social Media Management · Inventory Management · Problem Solving · Training · Google Workspace · Customer Communication · Interpersonal Communication · Filing · Customer Service · Professional Skills · Business Development · Executive Administrative Assistance · Marketing · Customer Data · Online Support · Coaching & Mentoring · Decision-Making · Customer Relationship Management (CRM)

Call Center Representative

KIRBY NIGERIA

Jun 2021 - Mar 2024

2 years 10 months

Lagos, Nigeria

Skills: Fax · Online Research · Product Knowledge · Spoken English · Forecasting · Stress Management · English · Task Management · Phone Etiquette · Corporate Communications · Telemarketing · Team Leadership · Strategy · Customer Experience · Telephone Support · Multitasking · Customer Success · Order Processing · Office Equipment · Salesforce.com · Sales · Customer Retention · Quality Control · Revenue Management · Account Management · Virtual Assistance · Skilled Multi-tasker · Back Office Operations · Customer Satisfaction (CSAT) · Opportunity Analysis · Contact Centers · Microsoft Office · Booking Systems · Discerning · Operations Management · iOS · Customer Satisfaction · Databases · Media Skills · Organization Skills · Data Entry · Client Services · Technical Support · Attention to Detail · Microsoft Outlook · Customer Journeys · Reserves · Switchboard · Analytical Skills · Public Speaking · Time Management · Employee Benefits · Client Relations · Reservations · Client Rapport · Inbound Marketing · Project Management · Social Media Management · Inventory Management · Problem Solving · Training · Google Workspace · Customer Communication · Interpersonal Communication · Filing · Professional Skills · Business Development · Executive Administrative Assistance · Marketing · Customer Data · Online Support · Decision-Making · Customer Relationship Management (CRM)

Sales Representative

Get It Done Now Ltd

Jan 2021 - Dec 2021

1 year

Lagos, Nigeria

Skills: Fax · Online Research · Product Knowledge · Spoken English · Forecasting · English · Task Management · Phone Etiquette · Corporate Communications · Telemarketing · Computer Literacy · Team Leadership · Strategy · Customer Experience · Multitasking · Customer Success · Receptionist Duties · Team Building · Order Processing · Office Equipment · Salesforce.com · Sales · Customer Retention · Quality Control · Revenue Management · Account Management · Virtual Assistance · Skilled Multi-tasker · Customer Satisfaction (CSAT) · Opportunity Analysis · Contact Centers · Microsoft Office · Discerning · Operations Management · iOS · Customer Satisfaction · Databases · Media Skills · Organization Skills · Data Entry · Client Services · Technical Support · Business-to-Business (B2B) · Attention to Detail · Self-confidence · Microsoft Outlook · Analytical Skills · Public Speaking · Time Management · Leadership · Employee Benefits · Client Relations · Client Rapport · Inbound Marketing · Word Processing · Project Management · Social Media Management · Inventory Management · Problem Solving · Training · Google Workspace · Customer Communication · Interpersonal Communication · Filing · Professional Skills · Business Development · Teamwork · Executive Administrative Assistance · Marketing · Customer Data · Coaching & Mentoring · Decision-Making · Customer Relationship Management (CRM)

Front Desk Officer

Presken Hotel and Resorts Limited

Nov 2018 - Jan 2021

2 years 3 months

On-site

Skills: Fax · Online Research · Product Knowledge · Spoken English · Guest Relations · Stress Management · Hospitality Industry · English · Task Management · Phone Etiquette · Computer Literacy · Customer Experience · Telephone Support · Multitasking · Customer Success · Receptionist Duties · Office Equipment · Salesforce.com · Sales · Lodging · Quality Control · Front Office Operations · Account Management · Skilled Multi-tasker · Back Office Operations · Travel Management · Customer Satisfaction (CSAT) · Opportunity Analysis · Contact Centers · Microsoft Office · Booking Systems · Discerning · Operations Management · iOS · Customer Satisfaction · Databases · Media Skills · Organization Skills · Data Entry · Client Services · Technical Support · Microsoft Outlook · Travel Arrangements · Reserves · Analytical Skills · Public Speaking · Time Management · Employee Benefits · Client Relations · Reservations · Project Management · Problem Solving · Training · Google Workspace · Customer Communication · Interpersonal Communication · Filing · Professional Skills · Business Development · Executive Administrative Assistance · Marketing · Customer Data · Customer Relationship Management (CRM)


Education

University of Port Harcourt

Bachelor's degree

2013 - 2017

4 years 1 month

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