Lily Nnabeze

As a Customer Support Specialist at Cx Outsourcing, I focus on building strong relationships with customers while addressing their needs and concerns proactively. My role involves reaching out to Alx Africa learners/aspiring learners , providing tailored solutions, and ensuring a positive experience through clear communication and prompt issue resolution. I work closely with cross-functional teams to improve customer satisfaction, gather valuable feedback, and support ongoing retention efforts. This experience has allowed me to develop strong problem-solving skills and a customer-centric mindset, always striving to exceed expectations.

- Completed accurate space measurements. - Managed clients and resolved issues efficiently. - Developed and designed efficient floor plans, 3d and interior design solutions. - Researched and specified sustainable and functional interior design materials/finish and color. - Generated accurate bills of quantities for client projects, detailing the required materials and costs associated with the proposed interior design work. - Researched and specified sustainable and functional interior design materials/finish and color. Conducted periodic on-site supervisions to ensure adherence to design specifications and standards.

- Performed assignments under the direct supervision of an Architect,Project Manager, or other professionals -Participated in the architectural design process, and developed alternative solutions and presentation graphics used to communicate concepts to clients or for agency approval . -Followed on design development drawings and models, and collaborated with production staff for technical details and completion of construction drawings. - Assisted in preparation of construction contract documents, including plans, details,sections and schedules -Conducted periodic on-site supervisions and observations