Lincoln Cruz

In the process of moving from France to Brazil and looking for new professional challenges. I’d love to exchange ideas and discover new projects! Do not hesitate to send me a message in case you think I fit your need, I would love to discuss.

Startup in the aviation sector that offers an all-in-one pilot training management solution • Led Product Strategies, Roadmaps, and Initiatives aligned with the company’s objectives and customers’ needs • Directly participated in the acquisition of 3 new customers by conducting pre-sale product demonstrations • Conducted Discovery processes using Design Thinking and Lean Agile, validating hypotheses within a few days / weeks through PoCs / MVPs • Planned and prioritized Sprints and Releases, ensuring on-time deliveries and improving squad performance by an average of 30% • Drove Delivery processes with teams and stakeholders using agile practices, ensuring the delivery of at least 80% of priority demands with a high level of quality • Contributed to a 45% reduction in recurring questions tickets through structured communication and documentation processes

Startup in the gardening and DIY sector in an e-commerce environment of spare parts and self-repair services • Participation in regular strategy redefinition with the company's Direction and regular analysis of strategic KPIs with the Data Analyst • Management of all demands involving the back office, spare parts sales website, and service sales website together with the Marketing, Operations, and Customer Service teams, aligning them daily with the Development team, ensuring the highest priority deliveries • Daily brainstorming with the UX Designer to continuously improve the user experience and constant benchmarking in collaboration with the Digital Marketer to improve search engine reach (SEO)

Innovation consulting and operational support for Airbus (ERP in resource management) • Defined Product Visions and Roadmaps aligned with the company's objectives and customers’ needs • Gathered requirements, conducted functional analysis, planned Releases and Sprints and prioritized demands • Managed Backlogs and led Delivery processes with stakeholders and the Scrum team using agile practices (Scrum / Kanban) • Validated and defined what would be included in each iteration, communicated new versions, and updated documentation • Participated as Scrum Master in the development of an internal chatbot

Insurance services for multinational companies • Requirements gathering, backlog management, preparation of Use Cases and UML documentation, monitoring with developers to ensure deliveries, planning and execution of Test Cases and KPI analysis

International Olympic Committee – Rio 2016 Olympic Games website • Analysis and validation of Wireframes / final mock-ups together with functional specifications (desktop and mobile) and preparation of Data Specifications, Test Cases and technical documentation (XML and XSD) in agile mode (Scrum)

Carrefour Bank – Billing System Migration | Sky (Telecom) – Operations Platform Migration • Requirements gathering, business process mapping, preparation of Use Cases and UML documentation and data migration planning / execution

Bradesco Bank – Various projects linked to the Treasury • Requirements gathering (mainframes and low-code platforms), preparation of Specifications / Data Model, analysis and monitoring with developers to ensure deliveries, planning and execution of Test Cases and management support

“Rede do Saber” E-learning Projects – Training for professionals in the public network of the Government of the State of São Paulo • Requirements gathering, preparation of Use Cases and UML documentation, analysis and monitoring with developers to ensure deliveries, planning and execution of Test Cases and support for communication channels

Technology center linked to the Government of the State of São Paulo in partnership with Microsoft (various Proofs of Concept) • Developed applications using Microsoft technology (.NET, XML and SQL server), gathered requirements, and produced Scope, Use Cases, UML and prototype documentation

Coffee Industry • Initially Office Boy (banking tasks) and then Administrative Assistant in the Sales and Finance departments