Lisa Fockens

Head of Customer Success

Salaire / Taux journalier

Freelance

À distance uniquement

Expertises

Service clientCROLead GenerationBusiness DevelopmentProduct Marketing

Langues

Anglais (Maternelle)Français (Maternelle)Espagnol (Courant)

À propos

Introduction

Customer Success leader with 9+ years driving conversion optimization and ROI-focused marketing strategies for SaaS companies. Currently Head of CS at Wisepops, I architect onsite experiences that convert browsers to buyers and transform analytics into actionable growth. Expert in marketing automation, lead generation, and turning complex data into sustainable business results for global clients.

Liens

Expérience de travail

Head of Customer Success

Wisepops

janv. 2021 - Présent

5 ans 10 mois

Marseille, France

– Architect conversion strategies that deliver measurable ROI for marketing teams – Design captivating onsite experiences that convert browsers to buyers – Convert complex analytics into simple, actionable growth opportunities – Ensure clients master our tools to achieve sustainable business growth – Collaborate with global clients to solve pressing digital marketing challenges

Head of Growth

Snapshift

oct. 2019 - janv. 2021

1 an 4 mois

Paris, France

– Lead overall Lead Generation planning efforts – Leverage a rich content/editorial calendar that attracts a qualified audience to our owned properties (including blog posts, whitepapers, ebooks, reports, webinars, infographics, etc.). – Management and segmentation of our contact list – Optimize our marketing automation and lead nurturing processes through email, content, and social channels. – Establish closed-loop analytics with sales to understand how our marketing activity turns into customers, and continually refine our process to convert customers. – Work with various teams (content, product, sales) to implement strategies

Marketing et Communication US Specialist

Everteam

oct. 2015 - juil. 2019

3 ans 10 mois

Boston, Massachusetts, États-Unis

– Worked directly with the head of Everteam US unit and participated to several aspects of the US marketing activity (strategy, business development, field marketing, product marketing) – Identified, planned & executed several industry events – Planned, executed & analyzed B2B integrated marketing campaigns designed to generate new US sales leads – Designed, planned & executed launch plan for new product – Helped design sales documents and materials to enable the sales team

Business Developer & Country Manager (France)

TicketSwap

avr. 2014 - oct. 2015

1 an 7 mois

Paris, France

Marketing & Communication Assistant (Internship)

RCI Banque - Renault Nederland

juil. 2013 - déc. 2013

6 mois

Amsterdam, Pays-Bas

Logistics Assistant Air import/export Division (Internship)

Expeditors

juin 2012 - août 2012

3 mois

Beyrouth, Liban


Formation

ESCE - Ecole Superieure du Commerce Exterieur

Master's degree, International Business and People Management

2011 - 2016

5 ans 1 mois

Universidad del Valle de México

Bachelor's degree, International Business

2014 - 2014

1 mois

Universidad de Salamanca

Business/Managerial Economics

2013 - 2013

1 mois

Cité scolaire internationale de Lyon

Bac (equivalent A-level), Economics & social sciences

2009 - 2011

2 ans 1 mois


Licences et certifications

200-Hour Certified Yoga Teacher

Délivré le : –

Delivering a world-class customer support experience

Délivré le : –

Onsite Marketing Course

Délivré le : –

Entrepreneurship Essentials Certificate

Délivré le : janv. 2018

Certifié par Harvard Business School

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