
Lisa Fockens
Head of Customer Success
Salaire / Taux journalier
Freelance
À distance uniquement
Expertises
Langues
À propos
Introduction
Customer Success leader with 9+ years driving conversion optimization and ROI-focused marketing strategies for SaaS companies. Currently Head of CS at Wisepops, I architect onsite experiences that convert browsers to buyers and transform analytics into actionable growth. Expert in marketing automation, lead generation, and turning complex data into sustainable business results for global clients.
Expérience de travail
Head of Customer Success
Wisepops
janv. 2021 - Présent
5 ans 10 mois
Marseille, France
– Architect conversion strategies that deliver measurable ROI for marketing teams – Design captivating onsite experiences that convert browsers to buyers – Convert complex analytics into simple, actionable growth opportunities – Ensure clients master our tools to achieve sustainable business growth – Collaborate with global clients to solve pressing digital marketing challenges
Head of Growth
Snapshift
oct. 2019 - janv. 2021
1 an 4 mois
Paris, France
– Lead overall Lead Generation planning efforts – Leverage a rich content/editorial calendar that attracts a qualified audience to our owned properties (including blog posts, whitepapers, ebooks, reports, webinars, infographics, etc.). – Management and segmentation of our contact list – Optimize our marketing automation and lead nurturing processes through email, content, and social channels. – Establish closed-loop analytics with sales to understand how our marketing activity turns into customers, and continually refine our process to convert customers. – Work with various teams (content, product, sales) to implement strategies
Marketing et Communication US Specialist
Everteam
oct. 2015 - juil. 2019
3 ans 10 mois
Boston, Massachusetts, États-Unis
– Worked directly with the head of Everteam US unit and participated to several aspects of the US marketing activity (strategy, business development, field marketing, product marketing) – Identified, planned & executed several industry events – Planned, executed & analyzed B2B integrated marketing campaigns designed to generate new US sales leads – Designed, planned & executed launch plan for new product – Helped design sales documents and materials to enable the sales team
Business Developer & Country Manager (France)
TicketSwap
avr. 2014 - oct. 2015
1 an 7 mois
Paris, France
Marketing & Communication Assistant (Internship)
RCI Banque - Renault Nederland
juil. 2013 - déc. 2013
6 mois
Amsterdam, Pays-Bas
Logistics Assistant Air import/export Division (Internship)
Expeditors
juin 2012 - août 2012
3 mois
Beyrouth, Liban
Formation
ESCE - Ecole Superieure du Commerce Exterieur
Master's degree, International Business and People Management
2011 - 2016
5 ans 1 mois
Universidad del Valle de México
Bachelor's degree, International Business
2014 - 2014
1 mois
Universidad de Salamanca
Business/Managerial Economics
2013 - 2013
1 mois
Cité scolaire internationale de Lyon
Bac (equivalent A-level), Economics & social sciences
2009 - 2011
2 ans 1 mois
Licences et certifications
200-Hour Certified Yoga Teacher
Délivré le : –
Delivering a world-class customer support experience
Délivré le : –
Onsite Marketing Course
Délivré le : –
Entrepreneurship Essentials Certificate
Délivré le : janv. 2018