Lisa official

Handling inbound and outbound calls to and from customers Listening to customers' needs or issues and providing helpful solutions to their problems Identifying and escalating issues to supervisors when need be Selling products and placing customer orders in the computer system Researching required information using available resources Researching, identifying, and resolving customer complaints using applicable software Assisting customers with making payments to renew their plans Empathizing and rapporting with customers for great experiences Troubleshooting issues and making sure customers are satisfied with their services

Answering and transferring phone calls Taking phone messages from clients Batch proofing Barcode validation process Stock arrangement and confirmation Sending emails to clients Recording daily incoming and outgoing transactions Updating office accounts via online programs such as QuickBooks Reconciling financial reports Compressing financial reports on a weekly or monthly basis Providing reimbursement to employees for work-related expenses Creating invoices for customers Online marketing of products

Underwent vocal training and performed a 5 star music academy musical events Performed at Kenya National Theatre. During this period I was able to interact with many professional local artists, instrumentalists and audiences from diverse cultures. Performed at KIJIJI FESTIVAL 2019 as a band artist.