Lishma Manohar

• Managed CMMI V2.0 (Dev) and CMMI V3.0 (SVC) Benchmark appraisals; led engagements as OUC (Organization Unit Coordinator) and ATM (Appraisal Team Member) respectively. • Oversaw delivery across multiple communities (service lines) by establishing strong governance mechanisms, ensuring delivery milestones, schedules, and process adherence were consistently achieved. • Oversaw process compliance, risk/early warning identification and treatment, KPI (Key Performance Indicators) reporting, analysis and dashboarding using Alteryx/PowerBI. • Conducted Software Quality Assurance Reviews, facilitated release readiness and led a team to conduct reviews/audits and drive improvements. • Worked with MarCom and L&D Teams to develop content on org-level policies that served as Mandatory Trainings modules. • Facilitated senior management reviews and service performance analysis. Enabled project teams to take action based on metrics analysis and review results. • Drove efficiency improvements through automation, innovation, and GenAI.

• Conducted IT project management tollgate reviews, Agile/Waterfall process compliance and QCPR assessments. • Head the task force formed to support audit readiness in the account and conduct monthly checks on availability of artifacts and adherence to processes, security policies per plan • Provided QMS, CMMI, Risk Management and ITIL themed training sessions and conducted readiness checks for audits. • Produced process metrics and implemented improvements stemming from analytics. • Collaborated with delivery managers to align quality gates and release timelines, ensuring defect-free and timely releases. • Ensure effective Defect Management by way of assessment and tracking the raised defects to closure

Conducting Process Compliance Audits, Agile ProAction Maturity Assessments, running initiatives such as Best Practices, Case Studies, New Hire QMS Induction Program are some of the key responsibilities.

Analyzing business performance metrics and identifying Service Improvement Plans for Continual Service Improvement, ISO 27K and ISO 20K audits, development of processes audit checklists and conducting QMS Training sessions were key responsibilities.

Worked towards defining metrics, performing analysis using Watson analytics for two Service Lines of a large healthcare account in IBM. Defect Prevention Activities, Process Behavior Analysis using Control Charts, driving continual improvement, performing quality reviews and audits, identifying Dynamic Automation opportunities and conducting trainings were key responsibilities.

Functioned as a Quality Leader - logical extension of a Project Lead in all the assigned projects and provided consultation to the project teams for Quality Management System, Standards and Effective process management.