Lluis McClaine

▪Awarded the "President’s Club" for over 4 seasons due to exceptional service and improving the company’s client relations standards. ▪ Building strong connections with clients by offering personalized, high-quality service while leveraging multilingual skills to assist over 5,000 clients, ensuring smooth communication and exceptional service between the client and the organization. ▪ Proactively managing complaints, urgent requests, and special demands from VIP clients, receiving positive feedback for the speed of issue resolution, attention to detail, and diplomacy in handling complex situations. ▪ Recognized for initiative and adaptability during peak periods, ensuring a positive and memorable experience for clients. ▪ Assisting clients with transporting and organizing their luggage professionally, ensuring their comfort and opening doors for them. Efficiently managing luggage storage and delivery to rooms as requested. ▪ Ensuring smooth service during guest arrivals and departures, guaranteeing a pleasant experience from the moment they enter, while handling VIP client requests discreetly. ▪ Resolving client complaints with diplomacy and professionalism, ensuring full satisfaction, particularly with VIP clients. ▪ Offering assistance in event organization, ensuring all client requirements are met. ▪ Contributing to the upkeep and cleanliness of public spaces, ensuring they are always welcoming and tailored to the needs of VIP clients.

▪ Contributed to multiple CRM migration projects generating over €6.000.000 in yearly revenue with Microsoft Dynamics 365. ▪ Assisted Legal customers using deep product knowledge and an IT background.

▪ Provided tailored service to over 100 daily customers, driving a significant upside in customer satisfaction and generating consistently positive feedback. ▪ Consecutively built the biggest registry cash through rapport and building relationships with recurring customers increasing MRR.