Lohit Malhotra

– Supporting live environment for the client BPF based out of UK – Performing various daily BAU activities and L2 Production Support tasks within SLA – Keeping an eye on morning checks for a smooth beginning of the day – Primary Live Applications: Centrac (Core Banking system), Debt Manager (Collections FICO banking product), Encore (Downstream finance reporting system), Automate (File Transfer utility), Appian (Front End to Centrac) – Resolving incidents and BAU issues raised by the client – Involved in Problem Record fixations, change planning and implementations, supporting system over Weekly On Calls – Participating in Triage calls for all areas under purview – Supporting monthly system upgrades and OS patch runs – Taking part in DR resiliency tests and ensuring system stability across the year – Tools used: Netcool Web GUI, Service Now, Aldon LMI, DTU – Technical Lead responsibilities: tracking project progress/issues/challenges/fix proposals, compliance and governance requirements, timely reviews of dashboards/reports, team health – Bridging gaps between L1/L2 and L2/L3 teams – Responsible for SOP Health for L2 and L1 teams, upskilling teams functionally and technically

– Supporting over 150+ banking applications on L2 24x7 tier for countries: Singapore, Malaysia, China, Vietnam, Hong Kong, Indonesia, Philippines, Thailand – Running Start of Day SOPs, daily system health checks – Ensuring correct downstream file transfers; liaising with vendor support staff for issues – Performing On Call duties and supporting systems in 24x7 Shift patterns – Engaging in timely meetings for smooth project flow – Tools used: Unix Shell scripting, AS400 system tools, iNavigator, BMC Control M Job scheduler, Splunk logs, Remedy Ticketing tool – Involved in system stability initiatives and ITIL skills

– Supporting live environment for the client BPF based out of UK (Amazon, Apple project) – Performing various daily BAU activities and L2 Production Support tasks within SLA – Keeping an eye on morning checks for a smooth beginning of the day – Primary Live Applications: Centrac (Core Banking system), Debt Manager (Collections FICO banking product), Encore (Downstream finance reporting system), Automate (File Transfer utility), Appian (Front End to Centrac) – Resolving incidents and BAU issues raised by the client – Involved in Problem Record fixations, change planning and implementations, supporting system over Weekly On Calls – Participating in Triage calls for all areas under purview – Supporting monthly system upgrades and OS patch runs – Taking part in DR resiliency tests and ensuring system stability across the year – Tools used: Netcool Web GUI, Service Now, Aldon LMI, DTU – Technical Lead responsibilities: tracking project progress/issues/challenges/fix proposals, compliance and governance requirements, timely reviews of dashboards/reports, team health – Bridging gaps between L1/L2 and L2/L3 teams – Responsible for SOP Health for L2 and L1 teams, upskilling teams functionally and technically

– Supporting live environment for the client BOQ based out of Australia Brisbane – Performing various daily BAU activities and L2 Production Support tasks within SLA – Managing core banking systems running on SIGNATURE product – Supporting Project Testings, resolving application issues, coordinating project implementations, supporting post-deployment activities – Performing weekly On Call duties – Tools used: Service Now, HPSM, Aldon, AS400 IBM iSeries tools, schedulers, XCOM, OMS400 mirroring and replication tools – Driving continuous improvement initiatives to enhance system performances – Handling incidents and BAU issues from bank users and customers – Supporting Project implementation initiatives – Technical Lead responsibilities: assisting team, suggesting solutions to problems, performing SME duties on specific modules/initiatives – Supporting Test Environment refreshes, participating in DR resiliency tests – Involved in hiring processes and conducting functional/technical training sessions – Running PTFs, performing disaster recovery initiatives, handling SSH / PGP encryption in file transfer processes – **Technical Business Analyst Responsibilities:** – Gathered and documented business requirements for AS400-based modules (Customer Master, Accounts, Loans, Payments, Card Management) – Conducted gap analysis for new feature requests, compliance updates, and process improvements – Created BRDs, FRDs, user stories, data flow diagrams, and business process models (BPMN) – Analyzed AS400 RPG/COBOL programs, CL scripts, and DB2 tables for system impact assessment – Developed detailed technical requirement specifications (TRS) for enhancements to RPG programs, CL jobs, DB2 files, and batch processes – Mapped data fields from DB2 files and created detailed data dictionaries – Worked with middleware teams to define message structures, error handling, and service orchestrations – Created test cases, traceability matrices, executed SIT/UAT for AS400 enhancements and interface changes – Validated DB2 data updates, batch job outputs, and message logs – Managed defect triaging and ensured timely resolution – Supported production deployments, monitored AS400 batch cycles, and performed post-release validations – Collaborated with business users, architects, developers, QA teams, and product owners – Provided technical walkthroughs and coordinated change approvals with Change Management (CAB) – Prepared system documentation, release notes, and operational support guides

– Provided live environment support to 3 Clients (Think Money, Corner Stone, Tandem) and 40 Credit Unions – Managed LIVE applications running on the AS400 core banking product SIGNATURE – Ensured systems health, ran morning checklists, and worked in various shifts for smooth system operation – Performed On Call supports – Ran health check utilities on LIVE systems to ensure no errors – Tools used: Service Now, Robot Scheduler, Itheon Monitoring, Sterling File Gateway File Transfer utility, ITIL tools, Aldon change management tool – Involved in meetings for new initiatives, enhancing system capabilities, optimizing performances, building health monitoring tools – Involved in Problem record, L2.5 system jobs and program/data files analysis, running SQL patches, data fixes – Supported User Profile creations and related issues – Resolved client and customer incidents and queries, liaised with vendor supports

– Provided 24x7 Production Support for various HSBC groups across Asia (India, Colombo, Maldives, Dhaka, Mauritius) – Supported EOD Batches, monitored for issues in LIVE runs, fixed them within SLA – Sent communications and handled paperwork – Performed On Call duties – Supported L2 - L2.5 roles by participating in project modification initiatives and providing solutions to PROBLEM records using AS400 skills – Involved in different phases of project deliveries: initial development support, modifications, deployment, testing, change management, post implementation support – Tools used: Service Now, MKS Implementer, HFE Front End, BMC Control M job scheduler – Provided support in Disaster Recovery, RoleSwap for various systems, attended change management calls – Followed ITIL processes, governance catchups – Other Projects catered: Paper 2 Email, Project FATCA, PCI Logging Cut, Data Explosion Tool – Liaising with clients to understand requirements and gather feedback – Conducting meetings with clients to convey plans and update on developments – Supporting nightly daily batches with prompt monitoring and error resolution – Involved in operational and server admin activities (DASD utilisation, ASP) – Executing and implementing change requests in live application servers – Considerable involvement in end to end activities related to User profile creations and modifications – Providing primary support for production and client support activities (troubleshooting, incident management, resolutions) – Extracting and providing daily reports for Sterling File Gateway checks – Studying & analysing live issues of production, internet banking issues (backend), maintenance issues (HFE/VDU 5250) – Creating test plans & executing them, creating test results using QC – Preparing documents for implementation of unit plans & unit test cases – Identifying & analysing execution issues at client's end, planning solutions, providing prompt resolution – Tracking & detecting errors in mappings, executing debugging, resolving issues – Promoting components in all testing environments through Implementer