Lotfi Kardjoudj
Senior Application Support/IT Support Specialist (L1/L2)
Salaire / Taux journalier
Toulouse, France
Freelance, ouvert au CDI
Expertises
Langues
À propos
Introduction
Senior Application Support professional with nearly 10 years of experience supporting business-critical and production applications in large, international environments. Supporting several thousand users across a wide application portfolio, including high-priority systems. Trusted point of contact during critical incidents, ensuring effective coordination with clients, leads, and L3 teams to maintain service continuity.
Expérience de travail
Senior IT Support
SII (Mission Airbus)
avr. 2024 - Présent
2 ans 7 mois
Toulouse, France
– Provide L1/L2 application support for a large-scale environment (100+ applications for thousands of users) – Application referent for multiple systems, ensuring incident follow-up and coordination – Incident and priority management under SLA, with L3 escalation and technical coordination – Incident analysis and continuous improvement through procedure and documentation updates. – High ticket volume support (~100/week), team onboarding and on-call during critical periods.
Senior IT Support and Commercial
Corel
juil. 2017 - avr. 2024
6 ans 10 mois
À distance
– Technical support for French-speaking customers via chat, ticketing and email. – Troubleshooting licensing, installation and usage issues on Corel softwares – Support of commercial activities and coordination with sales teams (FR/EN). – Ticket management and resolution using Zendesk and ServiceNow, ensuring high customer satisfaction
IT Support Technician
Cognizant (Mission Corel)
oct. 2016 - juil. 2017
10 mois
Dublin, Irlande
– Provided technical and sales support for French-speaking users of Corel graphic softwares – Assisted users with license verification, installation, and troubleshooting. – Contributed to chat service localization by translating automated Zendesk messages
Formation
Jean Jaurès University
Bachelor's Degree, Geography
2012 - 2015
3 ans 1 mois
Lycée Rive Gauche
French High School Diploma
2007 - 2010
3 ans 1 mois
Licences et certifications
Corel Certified User - Graphic Software
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