louis henne

Senior consultant in the Customer Experience and Digital team within EY FSO Consulting. Main focus on customer experience in digital journey with experience on designing and implementing a multi-channels app in the scope of products purchase. Capabilities developed & demonstrated : - Digitalization and customer experience (UXUI collaboration, process digitalization, app prototyping,...) - Project management (Agile methodology, roadmap, feature prioritization, backlog management,...). - Business analyst (business needs analysis, product feature refinement)

Consultant in the Performance Improvement team within EY FSO Consulting. Main focus on: - Tactical business process improvement in order to increase operational efficiency of a team (>100p). - Change management strategy and support for a department (>200p). - Project management officer - Assisting managing partner in project management. Capabilities developed & demonstrated : - Project management (resources and account management) - Interpersonal skills (Teamwork, client expectation management, stakeholders management, feedback-oriented, operational team management). - Public speaking (Training provider, workshop management).