Louise Comiti
Consultante Customer Operations | Audit & optimisa
4 recommendations
Salary / Daily rate
4 people recommend
Marseille, France
Mobility: Paris, Lyon
Freelance
Can come onsite
Skills
Languages
About me
Intro
Consultante Customer Operations, j’aide les startups et scale-ups à remettre à plat leurs opérations quand process, outils ou organisation ne suivent plus la croissance. J’interviens en audit, optimisation de process, CRM et automatisation, avec une forte expertise HubSpot côté Customer/Ops. +6 ans d’expérience en CS & Ops, de l’onboarding à la rétention, avec management d’équipes jusqu’à 30 personnes.
Work experience
Creative operation manager
PitchyFreelance
Sep 2025 - Present
1 year 2 months
Remote
Creative Operations Manager freelance, j’interviens chez Pitchy sur la structuration et l’optimisation des opérations de production vidéo. Je travaille en transverse avec les équipes motion design, produit et customer success pour améliorer la gestion des projets clients et fiabiliser les livraisons. Concrètement : • Pilotage des demandes et projets clients (priorisation, suivi, coordination) • Amélioration des process de production et de livraison des séquences • Mise en place de méthodes pour anticiper les besoins et réduire les blocages • Coordination entre équipes pour accélérer l’exécution et résoudre rapidement les points de friction • veille concurrentielle et réflexion sur les outils pour améliorer la vitesse de delivery Approche opérationnelle, orientée exécution et fluidité des process.
Garantme
Jan 2019 - Oct 2024
5 years 10 months
Verify Manager
Jul 2023 - Oct 2024
1 year 4 months
Structuring the Verification Team Oversaw a 30-member team across France, Lebanon, and Madagascar to ensure reliable and compliant rental application verification in line with insurer standards. SLA Optimization Achieved service level targets for the first time, implementing improvements that exceeded key performance indicators, enhancing partner satisfaction and verification quality. Strategic Alignment with Insurance Partners Strengthened compliance and reliability of dossiers to meet insurer standards, boosting Garantme's credibility while mitigating risks and associated costs. Process Automation Collaborated closely with the data team to automate dossier verification through advanced AI tools, streamlining operations and increasing efficiency.
Aftersales Manager
Apr 2022 - Oct 2024
2 years 7 months
Launch and Structuring of After-Sales Service Built the after-sales department from the ground up, establishing processes and workflows. International Operations Expansion Opened and managed two international call centers, diversifying resources while optimizing costs and operational flexibility. Monitoring and Optimization of Key Metrics Implemented rigorous tracking of SLA and renewal rates, driving targeted actions to continuously improve performance. Process Automation Automated warranty renewal processes and optimized the customer journey in close collaboration with the product and CRM teams.
Aftersales Team Lead
Jul 2019 - Aug 2023
4 years 2 months
Customer Success officer
Jan 2019 - Jul 2019
7 months
Supporting users in their apartment research Providing landlords, agents and residence managers with insight about the Garantme guarantee Securing partnerships with them Other diverse missions related to Garantme’s activity
Education
Esdes Business School
Master’s Degree
2014 - 2019
5 years 1 month
Universidad Mayor
Ingenieria comercial
2018 - 2018
1 month
Ajou University
Business Administration and Management
2016 - 2016
1 month
Licenses & certifications
Sales Hub de HubSpot
Issued: Jul 2025