Louise Warren

Skills: Time Management · Customer Satisfaction · Customer Service · Interpersonal Skills · E-Learning · Professional Skills · Service Operations · Customer Service Operations · Customer Service Training · Customer Service Representatives · Microsoft Word · Data Entry · Soft Skills · Customer Support · Contact Center Operations · Communication · Customer Experience · Customer Loyalty · Healthcare · Mental Health · Technical Support

Working on behalf of the NHS on the National Diabetic Prevention Program promoting health and wellbeing for pre diabetic NHS patients. Dealing with weight loss and NHS referrals. Temporary contract.

Temporary contract - Agency work- Emergency call handling TS1 & TS3 dealing with vulnerable patients and medical emergencies

Temporary contract - Agency work- advising members regarding their DC Pensions. Using TML, CMA, Emails, Twilio Phone Contact, Open CRM, Gateway CRM and various other CRM systems.

Zero hour contract role - Clinical Bloods Support Specialist CX specialist working on Hubspot, Notion, Twilio Flex and Live Chat. Web Content FAQ creator, Creating pages, Snippets and Email templates. Handling customer queries, refunds, Covid testing - PCR and Antigen test queries, chasing lab results, providing assistance and support in a Clinical Specialist role regarding the Epigenetic & Biogenetic Blood test queries, providing Critical Biomarker results for Blood tests. Liaising with various departments regarding Blood Tests.

Performed data entry for customer information, quotations, samples and orders Managed client records Performed customer service surveys Assisted customers with a warm and professional attitude Answered general questions Answered calls from customers and clients Resolved customer information and complaints Handled online orders and credit card transactions HR Administration Manager, Sales Administration, Quality management of Advisors sales calls. Administration of all Sales, Advisor call supervision and quality assessment. All new starter registrations, employment holiday stats. All reporting for sales stats and commission details.

Volunteer out of hours event medic Community rescue medic, production casual worker rescue medic - providing first response, emergency, trauma medical assistance, CPR/AED certified, for events, music concerts, film sets etc on my weekends and days off.

Administration and Training of new and existing operators, helping them fulfil their professional career profiles. Working alongside the HR Officer, vetting CV's for new candidates, complete 1 and 2nd stage interviews,complete disciplinary and appeal meetings, compiling all HR documentation for said meetings. Completing induction for all new starters & liaise with other departments to complete new starter induction as required. Health and Safety training for new starters on e-learning for COSHH, Fire Safety, Manual Handling, IOSH and BRC standards - working with the H & S Manager for Tool Box Safety talks Administration of the training matrix and create and manage training reports Organizing external training or FAW or EFAW training. Collating all training tickets for the training matrix reporting. Minute taking of all meetings organized by the Production Manager, Industrial Manager, Sales Manager and Planning and Logistics Manager. Assist the Industrial Manager in correlating site visits and staff attendances to said visits. Controlling and reporting for the BRC cleaning audits for the company for all relevant departments and assist in the iso19001, iso14001 and BRC audits.

Managing & Reporting on the Carbon footprint in Utilities for the university by analysing the kgCO2emissions from recycling, travel, FGas and All Utilities used on all sites in Wales etc. Controlling the Business Administration of accounts, uploading, analysis and validation of EDI billing, generate billing reports and CO2 emission consumption reporting. Creation of audit reports for the Government & Green Planet Educational League tables, EMR, HESA & Waste Management. Liaise with Operations, Catering and Facilities staff across the various Campus's to ensure they are recycling GW, DMR, FW, WEE waste and any other hazardous or non-recyclable items accordingly. Working in the Contact Centre, handling/logging tenant Repairs, Maintenance, Letting & Housing Applications, Rental Payments, Reception Cover, Neighborhood Issues & complaint handling & Administration duties

Head of Technical Support, training all new Tech Support Agents, managing staff, handling international orders, repairs, complaints, sales for USA/EU/AU customers, dealing with all the administration for the department. Dealing with all 3rd line Technical Support issues - for Call Blocking equipment and cellular technology,Electronic navigation (cyclist equipment), electric bikes, and all wearable tech

Electric and Gas Energy Tele-sales Executive & Life Insurance Lead Generator

Dealing with broadband/ phone technical issues, customer complaints, upselling, customer retention and equipment faults

Finance & Admin officer, Business Apprentice Mentor & Volunteer work placement mentor: Compiling, monitoring and processing company accounts, compile data bases, documents etc., taking all minutes for board meetings, reporting to the Chairman and Board of Directors as required, mentoring Business Apprentices, new members of staff, training digital inclusion tutors to deliver it sessions, training Volunteers to assist in the ICT classes, planning, compiling and preparing all audit reports for various projects as required by the company; compiling all admin and financial data for end of year reporting. I processed & payed staff wages, directors expenses and volunteer expenses, reconciled company accounts and bank reconciliations. My role also included answering phones, reception, and dealing with all walk in clients, working alongside the Volunteer Co-ordinator on our projects. I assisted in creating & submitting EU funding bids, working alongside Get NPT online project with the Welsh Government Digital Inclusion Initiative.

PA secretarial work, Sage Line 50 accounting, Covering staff/shop during sickness/absence.

HLTA - Pastoral key worker, created the pilot Nurture Group for Pembrokeshire, creation of specialised schemes of work to support children with behaviour, social & learning barriers

Supervising and training customer service operatives, managing petty cash account, managing operations collections and courier issues. Halsec security trained. PA to Branch Manager.

Various sectors - Gaming Supervisor training and managing cash, Administration, dealing with customer complaints within a Casino environment

Reception cover motor vehicle and household small claims clerk.