luc De Peuter

Support the Transformation process after the acquisition by Orion Pharma Finland. Suggest and Improve the IT ITIL processes (including building a CMDB) in compliance with the mother company. Support BAU, coordinate and run diverse infrastructure projects (office and pharma), globally and locally. Rebuild end-user confidence in IT. Review and improve pharma process requirements. Manage internal and external service Providers and vendors, contract management. Create non existing SOPs, review and improve maturity of existing documentation. Manage people and improve business support.

Entrepreneur Service Manager - Process optimisation - Organisational Change Management - Agile Program/Project Management Innovator - Interior and furniture design

Leverage improvements and increase maturity of PMO processes. Bring collaboration @healthdata.sciensano.be IT teams to a higher level.

• Project Management: ITSM project, agile development of ServiceNow to integrate SIAM (Service Integration And Management). Provide guidance and Support to the SIAM PM and the new Service Provider in achieving his contractual deliverables and approval towards the client. • Outsourcing: manage the outsourcing partners, coordinate across Service Providers

• Project Management: Run, coordinate & facilitate MS-Teams+Logitech hardware rollout performed by an external Service Provider. Run defect and crisis management. • Project Management: Run a project on CRM integration between multiple applications in a complex master/slave construction.

- Process design: full assessment of delivered IITL processes and implementation in ServiceNow, define and rollout a remediation taskforce. Create: process policies, Major Incident SOP definition and pragmatic implementation, Recommendation ITSM implementation in ServiceNow. - Outsourcing: support coordination activities for ServiceNow defects and enhancements with the Service Provider. - Organisational Change Management: work together and provide help to the YPTO change management team - Document Lifecycle Management: proposed a full-blown MS-SharePoint for document life cycle management. - Training: suggested training improvements and provided new content, review training content of an external provider.

- Transition support of the incumbent to new Service Provider - transformation of ITIL processes and ITSM integration of tools - Organisational Change Management support