Luc DURAND

Lunettes de natation connectées avec navigation GPS et détection des dangers pour nageurs en eau libre. • Conception de l'application mobile B2C (iOS/Android) pour nageurs open water : wireframes, parcours utilisateur, interface HUD, et roadmap produit ciblant prototype Q3 2026 et lancement Q1 2027 • Construit AquaNav.ai du concept au MVP (0→1) : analyse de marché (TAM 2,5Mds€, SAM 180M€), business plan, validation demande via enquêtes (500+ réponses) et 20+ entretiens clients • Rédigé spécifications techniques des lunettes connectées ; pilotage discussions prototypage avec 3 partenaires industriels ; dépôt brevet INPI (Oct 2025) • Initié partenariats stratégiques avec Arena (contact CEO) et Decathlon Pulse pour distribution et co développement • Candidat Incubateur Impulse ; collaborations R&D avec 3 laboratoires (IMS, AMU, LETI)

Developed and experimented with AI self‑training systems, chatbot agent frameworks, and Retrieval‑Augmented Generation (RAG) models using OpenAI tools and APIs. Designed conversational agents with multi-step reasoning and real-time data retrieval capabilities. Integrated payment processing via Stripe, enabling chatbots to handle transactions, subscriptions, and secure checkout flows. Applied AI-driven solutions to various domains including customer support automation, interactive FAQs, and dynamic content generation. Continuously iterating prototypes and exploring integrations beyond conventional chatbot use.

AXS is a leading global ticketing platform, providing advanced ticketing, marketing, and data solutions for major music events and world-class sporting competitions. - Spearheaded the launch of AXS digital ticketing products in France, successfully managing the entire product roadmap, stakeholder communications, and weekly reporting. - Defined and prioritized market-specific requirements for France, leading product design, Agile development, testing, and driving the final launch. - Led the integration of payment solutions while ensuring full legal compliance for the French market. - Established and optimized client support operations through Zendesk and enhanced customer service by developing and deploying a generative AI-powered chatbot. Tools: Figma, Jira, Confluence, Microsoft Office, Generative AI, Stripe, Braintree, Hyperwallet, PayPal, Apple Pay. AXS is a leading global ticketing platform, providing advanced ticketing, marketing, and data solutions for major music events and world-class sporting competitions.

Customer Foresight is a global digital platform that aggregates market and social data in the Food & Beverage sector, enabling Givaudan’s clients to innovate and launch future products (100 internal users). - Led web application delivery, managing UX/UI design, functional requirements, and product backlog. - Oversaw data providers, developed the data visualization roadmap, managed Tableau dashboard implementation and acceptance. - Managed product strategy, conducted steering meetings, developed & monitored roadmaps, implemented Agile Scrum methodo. - Integrated Generative AI using existing LLMs to automate the creation of product descriptions and images. Tools: Figma, Jira, Confluence, Miro, Microsoft Office, Generative AI, Tableau, Snowflake, Dbeaver, NLP, Web Services, Swagger

Pricing Optimization application hosted on the cloud AWS ingesting a huge amount of Data (Snowflake) to recommend prices. Internalization of an existing external product through the redevelopment of an internal MVP: product discovery, user survey, story mapping workshops, Data Science & Data gov mgt, Tech Team mgt., POC, product delivery roadmap, backlog prioritization, progress status reporting, user testing.

As a Product Owner, I spearheaded the development of an online tax reduction simulator for innovative French companies, focusing on Crédit Impôts Recherche (CIR) and Crédit Impôts Innovation (CII). My role encompassed conceptualizing the simulator in collaboration with the client, designing an efficient workflow, selecting a proficient third-party development partner, and overseeing the entire development process. This project aimed to support innovative companies seeking expert accounting solutions for CIR and CII, highlighting my commitment to delivering impactful digital tools in the financial technology space.

Digital Transformation for a Belgium Institution. Recruited to build a new transversal Agile Platform Team supporting six others Stream Aligned teams, ensure the maintenance and evolution of an existing digital product, lead the establishment of a Design System and build a 3 months’ roadmap aligned with all the teams.

Recruited to ensure the delivery of DUO Luxe (Luxury) and DUO Construire (DELTA) two Real Estate B2B products to be launch in March and June 2021, restructure the actual Agile Scrum team processes on RUN activities, Backlog management and implement the AWS cloud IT transformation. Build a 3 months roadmap alignement with 14 other teams updated on a monthly basis.

Recruited to build ZETALY a digital product enabling IBM Mainframe (Z) users to manage their cost and operations through Data Analysis, Business Intelligence and AI. - Change management toward Agile / Scrum methodology within a six members Dev Team - Engagement with stakeholders, experts users and team members to build a Product Vision - Lead Value Proposition, Product Visioning, Product Roadmap and Story Mappings workshops - Product Backlog creation and Tech Team coaching on tech sub-tasks breakdown - Create Product Roadmap in sync with Sales, Tech Team and Stakeholders - Drive the design of the Interface bringing state of the art UX/UI - Evangelise and implement User Testing Acceptance for lean improvement

Proxy Product Owner & Agile Coach supporting the PO Recruited to define the future HData Data Governance platform functional scope; collaborate with Airbus Helicopters and Airbus Aircraft professionals companywide to identify and prioritize user requirements. Design, build and groom the corresponding Product Backlog; Supervise the development team while coaching the Product Owner on Agile methodology. Key Achievements: • Engaged successfully with, users, stakeholders and technical architects through various workshops to build a shared understanding of features and project requirements. • Translate and write larger business objectives into smaller, consumable, and actionable features and user stories using Story Mapping and Workflow techniques. • Created the Product Backlog and prioritized the user stories tagged as MVP in each Epics. • Designed a (UX/UI) Mockup Interface based on market survey and benchmark. • Supervised Cap Gemini and Palantir Dev Teams Scrum delivery while coaching the Product Owner.

Recruited to build the Candidates Global Mobile App business case; engage with the more influential countries stakeholder’s to negotiate the Mobile App functional scope and Technical Architecture. Perform cost benefit analysis on all recommended strategies; manage Candidate Mobile App budget and third part providers contracts. Negotiate a Product Roadmap and Release Plan among the group main Stakeholders, providers and development teams. Build and execute the approved Project Management Plan. Key Achievements: •Successfully presented the Candidates Global Mobile App business case and won a €2,5M budget on the basis of a baseline budget established and negotiated with third part providers and The Adecco Group DSI. •Get agreement on Global Tech Architecture through an Azure cloud ESB solution, Mobile App Dev on Xamarin by Infosys, Back End on Salesforce by Accenture, Dynamic Mobile Design by TH_NK. •Slashed costs by 15% by negotiating pricing with Infosys, Accenture and TH_NK (Design Agency) providers. •Delivered a Mobile App wireframe mockup satisfying and aligning the Group Stakeholders, the Marketing team, as well as the existing Mobile App teams in France and Spain functional requirements. •Aligned the Web Portal and Back End teams roadmaps with Mobile App roadmap to build the release plan. •Supervised development and R1 delivery coordinating 4 Agile Scrum teams located in India, UK and France (API specialist, Architect, Business Analyst / Product Owner) while ensuring budget control and monitoring. #agile #scrum #product #jira #zeplin #jenkins #API

Recruited to build and implement Ellucian’s Banner 9 products process migration from Oracle to Java among engineering teams and clients distributed in Portugal, the US and India. Key Achievements: •Engaged with clients, engineering teams and customer service to gather technical requirements & SLA. •Set-Up and optimized the migration process from Oracle forms to Java guarantying high quality delivery. •Delivered +20 US clients projects portfolio on time, budget and quality with high satisfaction score.

Permanent Role - Recruited to supervise the General Design daily activities for a new SAP Shipping module. Key Achievements: •Slashed time for progresses KPIs reporting through online dynamic Sharepoint site •Prepared and attended weekly OPEX and STEERCO meetings.

Contract - Recruited to build up and coach a new Agile / Scrum development team and ensure the delivery of innovative features to improve Data Exploration. Key Achievements: •Build and coached a 9 Engineers Development team distributed among Portugal, USA and Ukraine. •Implemented the Agile / Scrum methodologies through a Product Backlog creation, grooming and prioritization; initiated sprint planning, stand up, demo, retrospectives and shutdown delivery. •Slashed time for Data Analysis process by delivering the DET features that brings data exploration and visualization into data preparation and integration module.

Permanent Role - Recruited to manage a portfolio of Telecom and IT nearshore projects for French based clients (Bouygues Telecom, Essilor) and Global client (Nokia); be responsible for overall projects delivery, client satisfaction and expectation management; engage with clients and stakeholders to gather and evaluate Scope Of Work definition; build baseline planning; ensure proper staffing; establish QA metrics and tracking; perform Risk analysis and associated mitigation strategy. Negotiate and manage contracts with clients and providers. Update projects documentation. Be accountable for financial results monitoring the Operating Margin (OPM). Key Achievements: •Successfully implemented an innovative Business Model based on a Tasks versus Prices Catalog at Nokia’s Global Delivery Center for Network Planning and Optimization (NPO) tasks. •Build a 30 engineers team at Nokia GDC in Lisbon while ensuring a + 1,5M€ revenue / year with OPM > 35%. •Increased the performance of a 7 engineers Nearshore team for our Bouygues Telecom French client ensuring a 70k€ / year revenue and an OPM > 25%. •Delivered a Load Test assessment with recommendation for the Essilor Global purchasing Web Portal hiring 2 engineers on a fixed price budget about 50k€ and 22% OPM. •Recognized for outstanding quality of customer service with “Very High” satisfaction score.

MiWaveS: beyond 2020 Heterogeneous Wireless Networks with Millimeter-Wave Small Cell Access and Backhauling. MiWaveS is a European collaborative project developing millimeter-wave wireless communication technologies for future 5th Generation heterogeneous cellular mobile networks. MiWaveS is an industry-driven large-scale integrating project bringing together world-leading European industries and researchers in the domain of wireless communications. http://www.miwaves.eu/

Private social network for sport organisations (Yammer for sport club) - 2 sided market- B2B model. PROTOTYPE: Low fidelity MVP on a bootstrap budget. Social network for team sport practitioners with the ambition to keep players engaged and motivated for team sport practice. We have been searching for a way to introduce performance metrics based on scores to push team sport practitioners to work for personal progress and social recognition. • Conceived product backlog based on user stories and workflow • Designed proof of concept SaaS product for Tennis Clubs and Players • Recruited and manage RoR, iOS and Android engineers developers • Established Agile engineering/product methodologies (prioritisation, grooming, acceptance ready) • Launched iPhone and Android Apps giving access to the French sport facilities geo database (RES) • Achieved customer development, users growth and established partnership with sport clubs • Pitch for seeds funds raising

Managed a catalog tool for various Mobile requirements platforms.

Web based platform for real time geo-location and contextual data tracking: fleets, vehicles, goods etc. Geo location: GPS, Mobile Cell ID, RFID; Telecom: Satellite, GPRS, Bluetooth; Sensors: T, Accelerometer, Gyroscope etc. • Lafarge: Real time display board showing boats position, content and destination. Aggregation of contextual data: motion, geo location and PDA’s forms filled on the field by boat drivers. • AXA: Insurance product to secure costly goods transportation. Alarm generation and escalade in case trucks exit from a defined route corridor. • Gulliver: ESA project for the management of sensitive drugs (temperature, shock, validity) delivery in remote area without mobile coverage. • Contain: UE project for container identification and content tracking in the UE territory. http://www.novacom-services.com/en/

IRIDIUM Satellite network: change and upgrade of 66 LEO satellites. http://www.iridium.com/Default.aspx • Functional analysis and model on Melody Advance tool with the radio access team (Eclipse). • Requirements Management: Book Captain for the radio access network on board software requirements document (Door).

Car pooling / car sharing industry • Product owner for the Web interface. Maximized efficiency of the Web site interface: www.123envoiture.com Users behavior analysis through internal explicit and implicit metrics. Conversion rates, UX and bottlenecks analysis combining internal metrics with Goggle Analytics (acquisition, activation, retention, referral, revenue). Introduction of a simple route recommender system to users. • Business Analyst for an on board tracking tool product allowing to measure the total distance covered through car sharing. • Product owner for an iPhone Applications allowing users to geo-locate cars around them going to their destination and filtering them by departure time, cost, km.