Lucas Courcier

– SNCF (Sep 2025-Feb 2026): Data Cloud – Centralisation of customer data using Data Cloud: Zuora Connector configuration & import of billing data – Customer 360 view enrichment using Web Components & Apex – Mutuaide (Jul-Aug 2025): Insurance – Financial Services Cloud – Data Import for contracts, coverages, and claims using Salesforce Data Loader – Implementation of guided user journeys with OmniStudio & Web Components – Criteo (Jan-Jun 2025): Media Cloud – Account Management & Flow automations – Guided user journeys to manage Lead, Opportunity, Order & contrats on Omnistudio & Web Components – UI/UX – Global Branding/Styling: Design & implementation across all journeys for a consistent user experience – Sanofi (2022–2024): B2B Commerce, Experience Cloud, Salesforce CMS – Design and implementation of an Experience Cloud portal used by pharmacists in 10 countries (multilingual, 30K users) – Technical team leadership, ensuring code quality (code reviews) – Technical design & custom development using Apex (ConnectAPI) & Web Components for order management – Google Analytics - Google Tag Manager Implementation & Google Enterprise Invisible reCAPTCHA for the web portal – UI/UX: Responsive multi-device (Mobile, Tablet, Desktop) & cross-browser architecture – Bouygues Telecom – Bytel (2021-2022): Communications Cloud (B2B) – Guided user journeys to manage Lead, Opportunity, Order & Contracts on Omnistudio & Web Components – CPQ & Order Management customisations – Vodafone Iceland (2021): Communications Cloud – Guided user journeys for mobile & plan selling on Omniscripts (Omnistudio) & Web Components – Technical Environment: Tech: Web Components, GraphQL, Apex (ConnectAPI), Lightning, Flow & Omnistudio – Frontend, UI/UX: Responsive multi-device, Global branding, Performance – DevOps: SFDX, Git, Python, Copado

– Implementing Salesforce with the Vlocity Packages (Salesforce Industries) – Engie (2018-2020): Energy & Utilities Cloud – Guided User Journeys to manage Electricity & Gaz Contracts on OmniScripts (OmniStudio) & Lightning Web Components – Customer 360 Performance Analysis & Optimization of API calls, implementation of lazy loading – AG2R (2019): Guided User Journeys with OmniScripts (OmniStudio) & Angular customisations – EDF (2018): Electricity & Gaz Contracts Subscription - Guided Selling with Omniscript (OmniStudio) & Angular customisations – Web Components, Angular, Html, Css, Slds (Salesforce Lightning Design System), Visualforce

– Making the new web interface on proprietary framework using JS JQuery and Bootstrap. Architecture with business services. Collaboration with UX and graphic designers. – Product: Implementing claim treatment process on the Web application – Project: Customization on auto insurance broker portal for a client

– Product: Functional enhancements on health claim and benefit process, including an interface to exchange data with the french healthcare system (compliance with the NOEMIE standard) – Relocation in NJ for a project at client site. – Customizing Wynsure Group Life & Disability. – Design - POC / Demo - Development - Maintenance - Production Support. – Insurance Business processes: Group Benefit Plan subscription/amendment, Individual enrollments, Underwriting, Billing, Commissions.

– Design the global look and feel of the product and rework UI flows to improve the user experience. Collaboration with UX designer to create simple and clean UI, intuitive interactions. – Improvements at different layers: – Framework (generic) – Insurance business specific

– Monitoring website for photovoltaic power plants. Issue Alerts & optimization of the performance for electricity production. – Framework Grails (Groovy), Html/Css. Javascript. MVC architecture. – Import of data in new formats to support additional power plants using different manufacturers of data loggers and inverters – Creation of new monitoring services and data visualization features – Architecture of the global solution with profiles & access.

– Développement d'applications pour smartphone Samsung sur la plateforme Bada. – Développement de site Web

– Dans la banque d'investissement SGCIB - Equipe support d'applications comptables. – Réalisation d'outils de travail collaboratif avec Sharepoint et VBA.