Lucas Desbordes

Operational strategy consultant at NEO Solution (≈280 employees) within L'Oréal's NEO program (≈600 employees) responsible for the development and global deployment of ERP as part of the standardization of IT practices across L'Oréal worldwide. 📋Activities: ‣ Definition/optimization of operational processes ‣ Review of dashboards and decision-making KPIs (C-level) ‣ Information management and change management ‣ IT governance 🏆Key results: ‣ Definition of a standardized anomaly management process ‣ Harmonization of operational management dashboards ‣ Improved capitalization and accessibility of information ‣ Drafting of playbook for teams ‣ Optimization of KPIs 💻 Technological environment: ‣ Project: ServiceNow ‣ Data: PowerBI ‣ Capitalization: Sharepoint ‣ Office Suite 💼 Business sector: Luxury goods

📋Activities: ‣ Responses to strategic calls for tenders (IT department, organization, digital transformation) ‣ Sector analyses for commercial strategies ‣ Production of internal deliverables ‣ Employee training

Project RTE (50 people) and Scrum Master for three teams for ENEDIS's IT system responsible for managing and monitoring connection projects on the French network 📋Activities: ‣ Continuous improvement of operations and processes ‣ Facilitation and coordination of project organization ‣ Preparation, facilitation, and coordination of Program Increments (PI) ‣ Monitoring of teams, KPIs, objectives, and delivery ‣ Identification and management of dependencies and risks between teams and with partners ‣ Migration, administration, and optimization of work tools ‣ Acculturation/coaching in agile Scrum and SAFe methodologies ‣ Preparation and facilitation of various Scrum and SAFe instances ‣ Maintenance of a work environment that promotes well-being and productivity 🏆Results and key figures: ‣ 20,000+ daily users ‣ Organization of 7 PI Planning sessions ‣ Average sprint quality 120% (30 sprints) ‣ Increase in user satisfaction from 3.1 to 3.8 ‣ Growth of the project group from 25 to 50 ‣ Creation of retrospective templates ‣ Administration of Jira (project creation, Kanbans, tables, dashboards, structure, Xray, automation, EasyBI) and backlog 💻Technological environment: ‣ Project: Jira, Confluence, Sharepoint ‣ Methodologies: Scrum, SAFe ‣ Data: PowerBI, EazyBI ‣ Monitoring: Kibana, Grafana ‣ Branching: Gitflow, BitBucket ‣ Collaboration: Slack, Teams ‣ Office suite 💼 Industry: Energy, Public Sector

Referent for the Operational Maintenance team for ENEDIS's IS, responsible for managing and monitoring connection projects on the French network 📋Activities ‣ Monitoring the operational maintenance team ‣ Managing production anomalies and production quality during the RUN phase ‣ Functional expertise in production processes ‣ Support for users and business administrators of the tool ‣ Training of regional administrators 💻Technological environment ‣ Capitalization: Confluence, Sharepoint ‣ Project monitoring & ticketing: Jira ‣ Branching: Gitflow, BitBucket ‣ Monitoring: Kibana, Grafana ‣ Organizational methodology: Scrum, SaFe ‣ Collaborative software: Teams ‣ Office suite 💼 Industry: Energy, Public sector

Responsible for functional acceptance testing for upgrades and maintenance of the Comutitres Management Information System (MIS), the Economic Interest Group (EIG) manages users and tickets for the Ile de France transport network. 📋Activities ‣ Study of technical and functional solutions ‣ Framing and drafting of functional tests ‣ Execution of functional tests ‣ Reporting and monitoring of anomalies ‣ Provision of functional expertise to Product Owners 💻Technological environment ‣ Capitalization: Confluence ‣ Project monitoring & ticketing: JIRA ‣ Languages: SQL, Shell Scripting ‣ Collaborative software: Teams ‣ Tools: FileZilla, SoapUI, puTTy, Jenkins 💼 Industry: Transportation