Lucia Hermosilla

Focused on digital transformation initiatives to streamline operations, optimize member management, and improve policy renewal turnaround times. I led three pilot projects in Portugal, focusing on cost savings and operational efficiency. Additionally, I helped automate claims processing through IT-driven solutions, reducing manual tasks while enhancing engagement and training. To support seamless client onboarding, I developed and implemented a structured onboarding plan and SLA framework, ensuring efficient integration and timely delivery, hence this drove carrier integration efforts, achieving a 29.6% adoption rate among 418 clients in three months.

As Programme Manager - Environment, my role consists of analysing projects with customers, after-sales, and developing appropriate solutions. I draw up, organise, share and supervise a deployment schedule, while monitoring the profitability of ongoing projects. With the support of the project coordinators, I supervise the dispatch of the elements needed to ensure smooth deployment and customer satisfaction. Managing an international customer portfolio, I contribute to the customer experience and the optimisation of internal processes. I'm also responsible for managing the integration of processes into production and improving operational reporting.

International development for the Spanish branch. - Developing new revenue-generating strategies, such as increasing sales of the online online site by 5% by implementing new user-friendly functionalities - Project leader in the internal logistics structure process to raise awareness of the need to operational costs - Working closely with the TMS (Transport Management System) department to ensure customer satisfaction - Contribute to various international sales projects with key stakeholders in the Netherlands, Germany and Spain

Setting up sales and logistics structures in the Spanish and Portuguese markets. - Assisting in all aspects of the supervision of internal and external sales staff (up to 6 people) - Introduction of payment procedures system to reduce debt from 47% to 23% in 6 months - Working closely with the Marketing department, management and coordination of events (FIMA 2016 and FIMA 2018) and external international relations

Responsible for maintaining administrative tasks for high-end customers and assisting in Bussines Development.