Luciano F Flores

Directed strategic IT consulting initiatives, identifying client needs and implementing tailored solutions to optimize business performance. Managed IT outsourcing services and enhanced internal workflows through process integration. Key Achievements: ✔ Implemented PMBOK, SCRUM, RUP methodologies to optimize team performance. ✔ Increased client retention and revenue through task automation and cash flow tracking improvements. ✔ Optimization of integrations with customers' satellite systems ✔Assessment of the current environment and proposal of an adjusted model with a focus on process economy Keywords: ERP, Process Automation, IT Consulting, PMO, SCRUM, Financial Control

Led the successful delivery of digital transformation solutions for both public and private sectors, including facial recognition for healthcare, electronic medical records, and cloud-based tools. Partnered closely with stakeholders to align IT deliverables with operational KPIs and strategic goals. Key Achievements: ✔ Reduced patient wait times via facial recognition and self-service kiosks for Goiás public health units. ✔ Rolled out telemedicine services and EMRs for underserved communities across Brazil. ✔Oversaw cross-functional teams in infrastructure and software development. Keywords: Public Sector IT, Digital Health, Stakeholder Management, Facial Recognition, EMR, Agile Delivery

Managed end-to-end delivery of enterprise IT projects with a strong focus on Salesforce and Mulesoft integration for global clients such as Marfrig, Klabin, and P&G. Ensured service quality, customer satisfaction, and financial performance. Key Achievements: ✔ Delivered an MVP for P&G enabling strategic product/service validation. ✔Management of solution delivery projects on Mulesoft integration platforms in Marfrig ✔Achieved 95% reduction in downtime via a Datadog observability implementation at Klabin. Keywords: Salesforce, Mulesoft, Observability, Datadog, MVP, Agile Delivery, IT Governance

Lectured on Logic, Databases, and Networking. Supported student development by sharing project delivery insights and professional career planning strategies. Goals achieved: ✔ The teaching brought experience with new generations of professionals and how to achieve the expected results within projects, as well as meet the requirements of each professional and their career development.

Taught Information Systems topics to undergraduate students, fostering technical and analytical thinking aligned with market needs. Goals achieved: ✔ The teaching brought experience with new generations of professionals and how to achieve the expected results within projects, as well as meet the requirements of each professional and their career development.

Consulting Manager – Deployment Services Period: Jun 2017 – May 2021 | Blumenau, Brazil Summary: ✔ Managed a team of 120+ consultants across Brazil. Implemented standardized methodologies (PMBOK, ICP) and launched rapid deployment support units. Key Achievements: ✔ Delivered a nationwide TMS solution for DHL, impacting 400+ client sites. Reduced customization hours while meeting deadlines and quality standards. Keywords: ERP Deployment, TMS, Large-Scale Projects, PMO Leadership, Agile Coaching Development Coordinator Period: Jun 2017 – Jun 2018 Summary: ✔ Oversaw custom software development for both public and private clients. ✔ Applied Agile and RUP-UML for delivery optimization. Keywords: Custom Development, Agile, RUP, Public Sector IT

Project manager and customer service and support manager. ✔ Development of delivery team capabilities; ✔ Bringing a clear vision of the company's goals, with indicators of the areas, with recovery action plan, system evolution by evaluating the user experience within the delivered solutions. ✔ Evolving the team with professional growth actions and structuring the career plan. Goals achieved: ✔Know the flows of financial companies, their collection processes, fees, capital liquidity, and the sense of urgency for solutions and agility in handling incidents.

Commercial manager, focused on results and agile processes. ✔ Commercial restructuring of the company, ✔ Implementation of tools to assist the commercial stages, and the repositioning of the company's market. ✔ Highlight in the result of interests and volume of proposals and business. ✔ Conducting the company's capillarity in market share, to act in distribution channels. Goals achieved: ✔ Creation and monitoring of dashboards for the support team, providing a strategic view of time and response, SLA targets for the customer portfolio, GAPs for maintenance and development of improvements. ✔ Creation of the support structure for teams and ABC curve of main customers. ✔ Application of system implementation methodologies and monitoring of the field implementation team.

IT Manager of the Cassol Centerlar Group, in the management of multidisciplinary team. ✔ Managing the physical and logical structure of the entire IT of the company, working in the ERP systems - Gemco, ✔ Deployment of CRM and SAC, Implantation of WMS system for all The group storage logistics. ✔ Acting in the hiring of new telephony operators with the use of QOS for the MPLS network within the data link of the group, ✔ Implementation of the management of skills and academic training of the internal team of IT. Project manager for improvement and expansion of STORAGE and Servers for group growth. Implementation of GLPI to record appointments and technical requests to the team. Goals achieved: ✔ 90% reduction in telephony costs, through the use of VoIP within the network structure. ✔ Update of the technology park, providing support for the company's growth for 5 years, and reductions in operations, with risk management and communication rings.

working on projects for the implementation of Point, Security Control and ERP systems in companies such as Congregation Santa Catarina - SP, Cia Hering - SC, Contax - RJ, Oi - RJ, Vivo, Nextel, Petrobras, Eldorado Pulp and Paper, TESC, Transpetro, Terlogs, FIAT Group. Project management with more than 20,000 hours, controlling teams from various departments, including several customer suppliers.

Consultor de TI, para desenvolvimento nos módulos de Faturamento, Fiscal e Vendas.

Skills: Planos de ação · Desenvolvimento de talentos · Communication