Lucie Navennec

• Develop, localize, translate and review e-commerce UI, Marketing, CRM, PR and Social content into French. • Work closely with brand and project teams to create engaging, effective and on-brand copy that will enhance the user experience, inspire our members and drive sales and conversion. • Optimize content for search and apply SEO best practices wherever applicable. • Thoroughly QA all localized content in all platforms (web, mobile, app, offline) to ensure consistent messaging and proper functionality. • Provide inputs on UI, UX and design for products launching in International markets. Identify and fix linguistic and cultural issues before launch. • Act as the quality gatekeeper, voice and market ambassador for the target language. • Coordinate creation and maintenance of linguistic assets (glossaries, style guides, reference material) for the language/market of expertise. • Exhibit expertise, passion and inspiration in developing and defining copy and localization guidelines that bring the TFG brands to life. • Stay abreast of trends and fashion to maintain the fashion and commercial relevance of all copy created. • Producing and supporting the creation of high quality editorial work for marketing communications both offline and online, including onsite, CRM, news, PR, social and press.

• Responding quickly to customer questions and requests through live chat and email • Troubleshooting and help debug product features • Improving the documentation (written and videos) • Coming up with new content ideas or processes to help customers • Providing detailed and accurate product feedback to the team

• Translating and interpreting from English to French articles and interviews about Japanese fashion

• Linguistic testing • Translation quality reviewing • UI/UX evaluating • Compliance, culturalization, internationalization and functional testing

• Providing technical support • Troubleshooting guidance • Helping with understanding how best utilize Shopify’s features

• Classifying the relevance of a variety of data • Improving the accuracy of data through analysis and then evaluating the results • Focusing on all languages under testing, identifying potential issues with localisation

• Provisioning of an excellent support experience to Airbnb users via email, phone and chat • Investigating and identifying user issues so they can be resolved as quickly as possible • Advocating for users and passing ideas and best practices to the rest of the team • Mediating between two parties when there is a dispute • Negotiating in case of a refund according to Airbnb's guidelines • Establishing effective working relationships with team members

• Developing and setting up the process of an act of advice while in the office or at a distance • Widening customer demand • Suggesting and concluding sales • Follow-up to check customer satisfaction • Looking after back-office tasks • Setting up quality procedures about the approach • Promoting the area • Designing tourist services • Handling complaints • Managing various information media (digital and paper)