Ludmia Lemdani

As an IT auditor, my main assignments were : • Business process analysis and ITACs scoping • Audit of Informatics General Controls (ITGC) • Audit of Embedded Application Controls (ITAC) • Review of systems migration in pre and post implementation • Training of juniors

As an IT auditor, my main assignments were : • Creation of application environment maps and risk assessment • Audit of Informatics General Controls (ITGC) • Audit of Embedded Application Controls (ITAC) • Intervention on data migration review projects and computer projects • Intervention on ISAE 3402 certification projects (Type 1 & 2) • Training of juniors • Creation of training materials • Development of business proposals for clients in collaboration with the IT Audit Partner

As an Analyst Risk and control oversight, my main assignments were : •BAU operation : Review , Analysis and Production of KAIs, KRIs,KPIs •Client : Follow up of the client satisfaction view and claims •Human Ressources follow up (Actual vs Budget, internal vs contractors , Risk of mobility ...) •Risk and control view : Follow up of : SLA,Procedures,Control plan,Audits ISO and ISAE •IT view : Follow up of IT impact on profit and loss ( and others analysis) •Follow up of the incident and production of the action plan •Creation and automation of a global risk committee (Balanced scorecard analysis) •Creation of a welcome pack (with workflows of each services) •Automation of the MO production dashboard •Change Management : Implementation of a tool (Allshare)

As a Manager Cost Accounting, my main assignments were : •Monthly financial Reporting •Analysis of the global FTE •Construction of budget/re-forecast •Analysis of the different indicators of the group •Realization of the margin per contract (analysis of our profit/ loss for each contract)

As an Assistant Back Office and Project Owner, my main assignments were : MOA function •Improve the reliability information a new ERP vs old ERP (actions to reduce all the mismatch) •Management of a group of 4 FTE on the back office projects and MOA •Analysis of the result of each performances of the project and Audit of the insurance back office department to resolve the productivity performance Transfert Entry department   •Follow up of each cash flow •Follow up of the good application of taxation (French law versus what the client has on his porte folio) •Capture of the new account related to this service •Training and establishment of procedures for the new employee Back office department •Capture of the new insurance/ back office client The update of all the client files •Establishment of new procedure linked to the new ERP / update of the actual procedure •All of the administrative task of the back office department

As an Assistant, my main assignments were : •Invoice capture •Control of all elements on the account erp and the invoice •Creation of new suppliers •Capture of the expense account •Mail box management

As a seller, my main assignments were : •Inventory management •Merchandising •Improving the customer loyalty strategy •Improving the customer growth

As a Business Developer, my main assignments were : •Inventory management •Improving the strategy of the group (customer loyalty) •Improving the strategy of customer growth •Elaborate a new advertising strategy