Ludovic Browaeys

Business & Digital Transformation Consultant – Freelance Transformation management Extracts (latest to oldest): - Nespresso France: Business Excellence Director / Executive Committee member (ad interim for 15 months) - Nespresso France: PMO leading a transversal customer centric transformation program - Edenred Group: Cash collection solution implementation at Group level (7 major subsidiaries worldwide) -> solution identification, contract negotiation, roll-out preparation, deployment on first Business Units - Edenred Group: Program PMO supporting the Group organization transformation into Business Lines. Carveout of activities. Vertical structuration of support functions (SSC) - Believe Digital: Implementation of structuring tools and methods for the Strategic Projects Department. Deployment on a merger program of a US-based subsidiary - Edenred France (French subsidiary of the world leader in transactional solutions): performance improvement Project Manager in charge of leading multiple projects across Finance, Production, Customer Service, Marketing, Sales and IT - BEG Ingénierie (FR) – ERP implementation Project Director (250 users – Europe/Africa) - SFR (major French telco operator): Logistics Project Manager in charge of the scoping phase of a new B2B distribution channel implementation for Key Accounts - Warner Music France: Project Manager responsible of the IT scope of the post‐merger integration of a newly absorbed subsidiary, in a redundancy plan context - PepsiCo France: PMO during the testing phase (UAT) of an ERP implementation - French Red Cross: Finance Project Manager in charge of the upstream study of a national Purchasing solution implementation

Member of the Executive Committee of Nespresso France (2nd largest market in the Group WW / €800m sales / +1300 employees / 50 boutiques) Role: Director of the Business Excellence Department (DBE) Duration: 15 months (2022-2023) Staff: 30 people DBE activities - Business IS tools - Data Office & Innovation - Management of strategic project portfolio - Cross-functional continuous improvement Achievements - Integration into Nespresso France's EXCOM team (12 people) - Manage the DBE team during the transformation phase - Coordination of the customer centric cross-functional transformation project, after 6 months as lead PMO - Coordination of all IS/IT issues for Nespresso France (run, project, compliance) - Sponsor of MS Dynamics CRM deployment project (CRC, B2B, Boutiques) - Coordination of Nespresso France's portfolio of strategic projects - Set up Transverse Continuous Improvement unit - Secure the team's transition to a new organization

Management Consulting - Business Transformation Director Leader of the Business Transformation practice, aiming at stimulating and facilitating business and digital transformation projects. 3 main areas of expertise: - Organization Agility - Business Applications Efficiency - Performance Management Main clients: Orange, Sanofi, Servier, Unigrains, LBC Sogestrol, Balitrand

E‐business creation (sustainable development area) ‐ Business model and financial plan development, business launch ‐ Operations management (sourcing, offer, financial management, sales administration, after‐sales, marketing, accounting, legal) Business sold in September 2012

Management consulting – Manager « performance improvement » Extracts : - PMU (French betting operator): PMO of a major IT operations improvement program. Main objective: reduce revenue losses due to IT incidents (several million euros a year) - RFF (SNCF Réseau, French railway operator): Invoicing Business Process development for IT services. Assessment of the future outsourced CRM function’s impact on the implementation. Transition strategy to prepare the customers to pay for a service formerly delivered for free - ADP GSI (global HR software editor): Invoicing process improvement and Accounts Receivable offshoring feasibility study. Implementation of a Sales Administration team and transfer of invoicing activities in Tunisia. Accounts Receivable function cost reduction of 50%

Transformation consulting – Manager « performance & competitiveness » Extracts: - EDF (major French energy operator): Sales team performance improvement program. Action plan, KPI and best practices built and experienced with the Sales Representatives (100+ p) - French Red Cross: Project Manager leading the creation of 8 regional Shared Services Centers (150+ p) including the implementation of an ERP to improve back‐office efficiency - SwissLife: Technical team organization and QoS improvement (100+ p, IT Department)

IT audit and consulting – ERP Auditor / Manager - Audit of key processes impacting the financial statements (Purchasing, Sales) - Risk analysis and IT controls review (segregation of duties, SOX) - Guidance in the implementation of recommendations: process redesign, team and system access reorganization Main clients (industry): Agip, Airbus, Alcan Packaging, Alstom, Philips, Rhodia, Thales, Total

IT consulting – SAP functional consultant Involved in major ERP programs with high impact on business in complex and multicultural environments: - PMO / SAP projects management - Implementation of Purchasing – Sales – Logistics flows (SD / MM modules) Main clients (industry): Delphi Automotive Systems, DuPont, PSA Peugeot Citroën