Luke Jobs

Served as the primary point of contact between the team and clients, handling all communication effectively and professionally. Conducted detailed research on various topics, ensuring the accuracy and relevance of the information provided to the team. Arranged, coordinated, and managed meetings, including setting up conference calls and video conferences, while maintaining and updating calendars. Prepared, reviewed, and translated documents and reports, ensuring that all written communications were accurate and professionally presented. Made and received phone calls in English, providing clear and effective communication on behalf of th e executive. Assisted with project management tasks, including tracking deadlines, coordinating with team members, and ensuring that project tasks were completed on time.

The roles include: • Respond to, solve and record all callers’ inquiries and complaints and maintain records of all interactions. • Identify, resolve or escalate all reported issues and complete all call logs • Provide customers with process and service support in regard to all Academic operations, Billing information, Construction, Marketing, Curriculum support and IT support. • Make timely Follow-up calls on initial contacts, to provide feedback and progress on issue raised. • Update the existing databases with changes and the status of each caller or reported issue. • Research required information using all available resources to offer prompt resolutions,