Luke Mbang

• During the CAMPHIA project, I supervised 11 teams of 9 people each as they collected data on the field in various regions of Cameroon. • Attended field zonal and field team meetings on data management and troubleshot ICT challenges during data collection. • Collaborated with CAMPHIA Survey TA Data & ICT Manager and the National Institute of Statistics (NIS) ICT Specialists to conduct testing of CSentry Data Entry forms with CSPRo on tablet forms before the teams were dispatched on the field. • Troubleshot platform-level technology issues that arose with tablets in collaboration with the ICT Specialists at the National Institute of Statistics. • Helped identify and resolved connection issues with the mobile network operators while the teams worked on the field. • Helped identify and resolved all connection issues within the survey teams (e.g., from tablets to a group router, from lab equipment to tablets, etc.). • Provided technical Support to all survey teams on the field and oversaw uploads of finalized forms from tablets, Pima machines uploads, and a general overview of ICT Lab equipment (LDMS, Geenius and Zebra printers). • Conducted daily data quality control checks with the 11 team leaders. • Provided remote technical assistance by phone or through remote access of tablets used during the survey. • Provided in-person technical support on an ad-hoc basis for field teams. • Installed application updates and coordinated replacement of damaged or lost equipment, sent damaged equipment for repair or replacement. • Controlled and maintained an active inventory of tablets and other ICT equipment in the fieldwork zone. • Troubleshot basic network configuration issues on IP-enabled lab equipment. • Troubleshot basic software issues for the satellite and lab databases. Helped troubleshoot software and connectivity issues with PIMA machines and the Alere server. • Helped troubleshoot the database and maintain a secure data storage and virus-free environment.

Ensuring IT and IoT security for the staff, applying system patches, managing IT security crisis, drafting and enforcing IT security agendas. Represented Vodacom Cameroon at IT Security Summits in Johannesburg, South Africa every year.  Guarantee quick resolution of connectivity issues by providing second level trouble-shooting of microwave, fiber links and MPLS links.  Submit weekly and monthly reports of all the activities related to pending tickets and future plans of action to the NOC/CSOC Team Lead.  Work with ISPs and customers to diagnose problems between Vodacom’s network and their respective infrastructures.  Troubleshoot networking, routing and interconnectivity issues, including configurations of network devices like routers, switches, MW radios and fiber equipment.  In urgent situations I provide helpdesk support to colleagues, for example, with issues related to; printing, mailing, Windows 7, Windows 10.  Reduce delays in the resolve of customers’ issues and contribute to the reduction of SLA penalties for the business.

• Ensuring good microwave connectivity for new customers by configuring micro wave radios like (Motorola) Canopy, Powerbridge, Codan…etc • Configuring Idirect modems for customers who subscribe for Vsat connections. • Data collection containing information on various equipment used by Vodacom Cameroon customers as well as the specific services provided. • In urgent situations I provide helpdesk support to colleagues, for example problems related to; printing, mailing issues and even problems having to do with faulty laptops. • Submit weekly and monthly reports of all the activities of the field operations department to the line manager. • Perform bandwidth integrity tests after the micro wave or fiber installation of every customer. • Work with team to guarantee quick resolution of connectivity issues by providing second level trouble-shooting of microwave and fiber links on-site for customers such as; • Total • Beneficial life insurance • Standard Chattered • Lafarge • Glencore • IFC Bank • Weatherford • Ernst & Young • Ecobank • Halliburton • MRS Petroleum • Citi Bank

• Established interconnectivity to satellite offices by configuring cisco routers and switches for voice and data on each remote site. • Managed user access rights with Active Directory 2008 (Windows server 2008). • Made sure productivity and network speed were at the best by monitoring and trouble-shooting hardware and software issues that could affect network speed. • Provided exceptional and skillful IT support to all the staff at the main office and satellite offices. • Implemented in close collaboration with Head Quarters in Houston, Microsoft updates, Cisco networking configurations and modifications within specified time limits. • Made sure microwave interconnections to satellite offices in Douala were well installed and on time by supervising the assigned field Engineers. • Set up projector in the conference room every week for presentations during weekly meetings. • Collected backed up data from the server every week and archived in a metallic safe for security reasons, in case of a fire outburst. • Ensured security in the 2008 server and on all user computers by performing system updates every three months.

• Nailed down 1st level troubleshooting for microwave and fiber connection customers on phone • Ensured that Canopy radio network and Satellite networks using monitoring tools such as; inter-mapper, Idirect, Solarwinds and PRTG. • Provided technical support on-site for customers such as; Ecobank, Halliburton, Brussels Airlines. • Ensured help desk support for all the staff in Vodacom Business Cameroon; resolved wifi connectivity issues, issues having to do with domain membership, resolved issues related to virus attacks and antivirus and firewall configurations…. Etc. • Often trained new staff on IT troubleshooting skills and on how to interact with the customers.

• Investigation and solving problems related to the cable modem technology and assigning field engineers to the customer sites when necessary. • Monitoring the cable modem network using tools such as:Packet Logic,CN Admin, Solarwinds and CMTS signal quality. • Configuring IP phones, CISCO Equipment and Microtik routers both for the company and clients. • Spoke to customers occasionally on phone when their issues were too complex to be handled by the call center.