Lyana K.

Context : Make the data as good and reliable so that it can be relevant and used for customer analysis Missions : Data enrichment via SQL, monitoring and improvement of dashboards for the daily management of the activity Recruitment, onboarding, knowledge, training Tools : BigQuery, Github, Tableau, Notion, Slack, ClickUp

Context : CRM implementation and configuration Missions : Collection, analysis and qualification of the customer's needs preparation Participation and animation of workshops, redaction of functional specifications Configuration of the CRM solution, Design of training materials and animation Writing deployment guides, testing and packages Correction of anomalies during the testing phase, customer support Participation in the writing of commercial proposals Tools : Salesforce Sales Cloud, Salesforce Community Cloud, Data Loader

Context : Support and advice to business units Missions : Benchmarking of practices and products of competitors, identification of applicable technological innovations that create value for La Poste Information watch and research: Systematic monitoring, web alerts, sourcing, stakeholder files, thematic studies (robotics, augmented reality) Tool : Sindup Market Intelligence Platform

Context : Participation in the definition of the digital transformation strategy and the IoT and Industry 4.0 offer Missions : Qualitative study: 72 interviews with middle and top management, analysis and synthesis of the collected data, technology watch Presentation and communication of the results to the Executive Board. Tool : Microsoft Excel