Machua Eunice

I work with Afrom Media, a marketing and communication organization. My key roles include; digital marketing, researching, reporting and customer service management. Most recent engagements: have been focused on ensuring information on #COVID19 is shared with the world. I participated in a campaign by HelpAge Africa in advocating for the rights of Older people during the pandemic.

Worked as a trainer in HomeCare Management Institute. Key roles: • Prepared and managed learning programs for hospitality trainees. • Assessed trainees’ needs and communicated to the management for action. • Developed training schedules and ensured smooth running of the trainings. • Maintained a database of trainees and frequently updated training materials records.

Worked as a Receptionist in a busy hotel at the center of Nairobi - Ngara area. Key achievements include: • Registered guests using a point of sale terminal, ensured proper room allocation, and personalized services throughout the guest’s stay. • Professionally handled check-ins and checkouts for individuals and groups leading to high customer retention. • Managed customer reservations via phone calls, emails and in person thus avoiding reservation overlaps and ensuring customer satisfaction. • Responded to guests’ queries and complaints in a timely and professional manner. • Received and redirected calls to the right offices for cases beyond reception. • Maintained the hotel’s high standards of service and hospitality • Balanced daily income and expenses at the end of work shift and prepared financial reports to ensure accurate accounting of all transactions.

Worked as an Intern in Catering at Sunstar a 3 star hotel in Nairobi Kenya. I worked closely with the Front office, Kitchen, Laundry, Food and Beverage service and Housekeeping departments to ensure smooth running of operations. I performed all tasks allocated and thus gained skills in hotel organization, team work and prioritization of tasks for optimal results.