Mack Bouya
Invoice Processing and Data Analyst
Salary / Daily rate
Cape Town, South Africa
Freelance
Skills
Languages
About me
Intro
Bilingual data analyst and customer service expert with 7+ years of experience across diverse industries. Specialized in invoice processing, Salesforce administration, and high-volume customer support operations. Fluent in multiple languages with proven ability to resolve complex issues and drive customer satisfaction for global brands.
Work experience
Bilingual Invoice Processing and Data Analyst
BevSpot
Nov 2024 - Present
2 years
Cape Town, South Africa
Customer Service Representative
Lufthansa
Aug 2022 - Mar 2025
2 years 8 months
Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction. Addressed customer service enquires quickly and accurately. Handled high-volume telephone calls to address and resolve customer queries.
Customer Service Representative
Lufthansa InTouch
Aug 2022 - Mar 2025
2 years 8 months
On-site
Skills: Customer Support · Salesforce.com · Customer Service Representatives
Head Chef
Let's cook enterprise
Jan 2018 - Aug 2022
4 years 8 months
Assisted restaurant ownership with pricing by providing information about ingredient costs and correct portioning. Developed recipes and menus to align culinary trends with consumer demand. Controlled and directed food preparation and service in high volume kitchen.
Customer Service Representative
Collinson
Feb 2022 - Mar 2022
2 months
Maximised customer satisfaction by resolving service issues promptly.
Customer Service Representative
Mindpearl ( weights watchers)
Feb 2015 - May 2016
1 year 4 months
Maximised customer satisfaction by resolving service issues promptly. Assisted customers with product-related questions, feedback and complaints. Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
Education
ISIPA
Certificate of Undergraduate Studies