Madhu G.

𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬 Led end-to-end SAP ERP transformation across SAP PLM, ECC, SAP Rise, and S/4HANA platforms, managing a program portfolio 𝐞𝐱𝐜𝐞𝐞𝐝𝐢𝐧𝐠 €𝟐𝟎𝐌, 𝐝𝐫𝐢𝐯𝐢𝐧𝐠 𝐩𝐫𝐨𝐜𝐞𝐬𝐬 𝐦𝐨𝐝𝐞𝐫𝐧𝐢𝐳𝐚𝐭𝐢𝐨𝐧 𝐚𝐜𝐫𝐨𝐬𝐬 𝐬𝐮𝐩𝐩𝐥𝐲 𝐜𝐡𝐚𝐢𝐧, customer development , 𝐚𝐧𝐝 R&D., leading a 50 member team Directed large-scale data harmonization initiatives, optimizing 𝟖𝟎𝐌+ 𝐒𝐊𝐔 𝐫𝐞𝐜𝐨𝐫𝐝𝐬 𝐭𝐨 𝐢𝐦𝐩𝐫𝐨𝐯𝐞 𝐦𝐚𝐬𝐭𝐞𝐫 𝐝𝐚𝐭𝐚 𝐪𝐮𝐚𝐥𝐢𝐭𝐲 𝐚𝐧𝐝 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐚𝐥𝐢𝐠𝐧𝐦𝐞𝐧𝐭 𝐠𝐥𝐨𝐛𝐚𝐥𝐥𝐲. Program-managed predictive analytics deployments leveraging Azure Machine Learning,𝐞𝐧𝐡𝐚𝐧𝐜𝐢𝐧𝐠 𝐬𝐮𝐩𝐩𝐥𝐲 𝐟𝐨𝐫𝐞𝐜𝐚𝐬𝐭𝐢𝐧𝐠 𝐚𝐜𝐜𝐮𝐫𝐚𝐜𝐲 𝐛𝐲 𝟐𝟎% 𝐚𝐧𝐝 𝐨𝐩𝐭𝐢𝐦𝐢𝐳𝐢𝐧𝐠 𝐝𝐞𝐦𝐚𝐧𝐝 𝐩𝐥𝐚𝐧𝐧𝐢𝐧𝐠 𝐩𝐨𝐬𝐭-𝐄𝐑𝐏 𝐝𝐞𝐩𝐥𝐨𝐲𝐦𝐞𝐧𝐭. Delivered Azure Data Factory-based ETL modernization programs,𝐢𝐦𝐩𝐫𝐨𝐯𝐢𝐧𝐠 𝐝𝐚𝐭𝐚 𝐢𝐧𝐠𝐞𝐬𝐭𝐢𝐨𝐧 𝐞𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲 𝐛𝐲 𝟑𝟎% 𝐟𝐨𝐫 𝐒𝐀𝐏 𝐑𝐢𝐬𝐞 𝐚𝐧𝐝 𝐜𝐥𝐨𝐮𝐝 𝐄𝐑𝐏 𝐭𝐫𝐚𝐧𝐬𝐢𝐭𝐢𝐨𝐧𝐬. Led development and integration of AI-driven Retrieval-Augmented Generation (RAG) models and LLMs for document automation (~𝟕𝟎𝟎𝐊+ 𝐝𝐨𝐜𝐮𝐦𝐞𝐧𝐭𝐬), 𝐫𝐞𝐝𝐮𝐜𝐢𝐧𝐠 𝐜𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐜𝐞 𝐚𝐧𝐝 𝐚𝐮𝐝𝐢𝐭 𝐩𝐫𝐞𝐩𝐚𝐫𝐚𝐭𝐢𝐨𝐧 𝐭𝐢𝐦𝐞𝐥𝐢𝐧𝐞𝐬. Implemented Agile and Waterfall governance models across SAP transformation tracks, accelerating overall project delivery by 20% through structured sprint planning and stakeholder collaboration. 𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬: Achieved 𝟑𝟓% 𝐒𝐊𝐔 𝐝𝐚𝐭𝐚 𝐚𝐜𝐜𝐮𝐫𝐚𝐜𝐲 𝐢𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭 𝐝𝐮𝐫𝐢𝐧𝐠 𝐒𝐀𝐏 𝐒/𝟒𝐇𝐀𝐍𝐀 𝐦𝐢𝐠𝐫𝐚𝐭𝐢𝐨𝐧 by redesigning master data governance frameworks. Reduced ETL pipeline deployment cycle time by 𝟑𝟎%, 𝐞𝐧𝐚𝐛𝐥𝐢𝐧𝐠 𝐟𝐚𝐬𝐭𝐞𝐫 𝐜𝐥𝐨𝐮𝐝 𝐄𝐑𝐏 𝐜𝐮𝐭𝐨𝐯𝐞𝐫𝐬 𝐚𝐧𝐝 𝐦𝐢𝐧𝐢𝐦𝐢𝐳𝐢𝐧𝐠 𝐝𝐨𝐰𝐧𝐭𝐢𝐦𝐞. 𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐞𝐝 €𝟐𝟎𝐌+ 𝐄𝐑𝐏 𝐭𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 𝐨𝐧 𝐬𝐜𝐡𝐞𝐝𝐮𝐥𝐞, 𝐦𝐞𝐞𝐭𝐢𝐧𝐠 𝟗𝟓%+ 𝐊𝐏𝐈 𝐬𝐮𝐜𝐜𝐞𝐬𝐬 𝐦𝐞𝐭𝐫𝐢𝐜𝐬

- Led the Equity, Diversity, and Inclusion (EDI) agenda as a board member by collaborating with EDI squads to develop and execute initiatives aimed at fostering an inclusive workplace culture across UniOps. Contributed to an impressive UniVoice score of 87% in 2023 through effective coordination and partnering.

𝐑𝐨𝐥𝐞 & 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬: Spearheaded SAP ERP and Newspage DMS modernization across 35K+ distributors and 800K retail outlets, aligning customer development tools with AI-driven insights. Integrated Generative AI models (ChatGPT, Copilot) and machine learning into B2B demand forecasting, SKU optimization, and supply planning, achieving 20% increase in forecast accuracy. Rolled out B2B eCommerce capability for rural and urban distributors, enhancing order automation and achieving 15% uplift in revenue transactions within 6 months. Led transformation of catalog management via automated SKU rationalization, driving 12% SKU portfolio optimization unlocking €10M savings. Engineered AI-powered Sales Intelligence dashboards, enabling faster distributor segmentation and increasing On-Time-In-Full (OTIF) service levels by 12%. Implemented unified product onboarding portals for customer data and eCommerce sync, accelerating time-to-market by 30%. Collaborated with SAP PLM and SAP Rise teams to standardize master data, enhancing supply chain agility and reducing manual interventions by 40%. --- 𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬: Delivered €16M+ Digital Transformation Program across Distributor Management Systems (DMS) and eCommerce platforms. Achieved 20% improvement in supply chain cycle times and 15% growth in B2B distributor orders via AI-driven sales tools. Reduced SKU catalog maintenance effort by 30% through automated product data solutions. Increased distributor onboarding efficiency by 25% through digital self-service portals. Launched 7+ AI/ML supply chain initiatives across inventory, vendor optimization, and order-to-cash cycles. Enhanced sales performance tracking using Azure-based predictive analytics and SAP Newspage integrations.

Managed all the applications relevant for our distributors for 28 countries . This included the dealer management system and the sales force automation system. The dealer management system is the ERP of the sales business. Developed and managed GTM data products, providing actionable customer insights and driving alignment across sales, marketing, and customer success teams, resulting in a 45% increase in customer engagement It enables around 30000 distributors to carry out their secondary sales transactions of purchases / billing / delivery / collection / reporting supporting 150 million euros business. The SaaS automation is the system that drives the ways of working of close to 120000 distributor salesmen in the field every day. It supports ordering / collection / returns as well providing key customized in store information of relevant packs to be sold. Managed a team of 18 people to deliver and manage the countries within stipulated SLAs if there were any issues in the above distributor management system. - Develop Fit for Purpose Solutions for Distributor Technology across Asia and Africa - Own Distributor ERP Application delivery & maintenance end to end including management of PaaS IT infrastructure - Vendor Relationship, Contract negotiations, design specifications, implementation and maintenance of three flavors of Distributor ERP systems in 28 countries across Asia and Africa -Stakeholder management with Sales and internal IT teams, partners onsite and offshore - Annual Budget of ~ €10 M to deliver the complex program on time, in full with quality - Post implementation accountable for operations KPI of SLAs, Ageing and Incident/Problem reduction by at least 30% Year on Year - Optimized Unilever spend by 20% via implementing devops, reducing incidents, rate card and contract negotiations, improving design, securing landscape and challenging business asks - Automated key processes like distributor onboarding using RPA reducing cycle time by 70%

- Completed the Unilever Future Leaders Program - Completed stints across different functions - Sales, Marketing, Factory, Finance, Supply Chain & IT