Maged Saleh

Chief Marketing Officer

Salary / Daily rate

Costa Rica, MS, 79550-000, Brazil

Freelance

Skills

Marketing StrategyBusiness DevelopmentCRM

Languages

ArabicEnglishSpanish

About me

Intro

Chief Marketing Officer with 7+ years driving strategic growth and data-driven marketing solutions across FinTech and e-commerce. Achieved $30M+ monthly trading volumes at BingX and transformed underperforming teams into top 10 global performers. Expert in market strategy, business development, and multi-channel campaigns focused on measurable ROI and brand positioning.

Links

Work experience

Chief Marketing Officer

FOHLE Finance

Jan 2025 - Present

1 year 10 months

Singapore · Remote

● Market Strategy Leadership: Develop and execute comprehensive market strategies aligned with company goals. ● Strategic Partnerships: Identify, form, and evaluate key partnerships to drive growth and expand market reach. ● Marketing Department Management: Oversee and manage the marketing department, ensuring effective planning and execution of multi-channel campaigns. ● Performance Metrics: Drive measurable results by monitoring ROI and KPIs across all marketing initiatives. ● Board Collaboration: Actively contribute strategic insights in board meetings and decision-making processes. ● Brand Representation: Facilitate the creation of compelling company pitches and public engagements to enhance brand awareness and positioning

Growth Consultant & Business Developer

BingX

Jun 2024 - Mar 2025

10 months

Singapore · Remote

● FinTech developing and implementing a growth strategy, driving operational excellence. ● Cultivating key relationships, and boosting brand visibility. ● Conducting market research for strategic expansion. ● Setting and monitoring KPIs for performance optimization. ● Achieving $30M+ monthly trading volume, enhancing brand reputation. ● Representing company in contract negotiations, safeguarding brand. ● Executing marketing campaigns for increased market penetration. ● Spearheading innovative product development aligned with brand. ● Conducting competitor analysis for strategic advantage. ● Providing strategic guidance for business and brand enhancement.

CEO & Co-Founder

Saleh-Morera LTD

Feb 2022 - Mar 2025

3 years 2 months

Costa Rica · Hybrid

Investment (Multiple) & Business Consultation ● Growth & Marketing consultation, Business plans, corporate OB. ● Fine Dining restaurant Pastamania CR (Sold). ● Saleh Academy for Trading, Crypto & Financial Advising. ● E-commerce clothing and accessories, Denisse Moda & Accesorios ● Stock market investments.

Associate Partner/ Consultant

Crowbell Ltd

Aug 2024 - Jan 2025

6 months

Germany · Remote

Driving Business Growth Through Personalized Solutions and Innovative Strategies.

Sales Manager

Bookimed

Jan 2024 - Jul 2024

7 months

Europe · Remote

● Manage hot sales leads following customer service interactions ● Coordinate with business partners and clinics to facilitate sales processes ● Arrange necessary documents and paperwork required for sales transactions ● Follow up with clients after sales to ensure satisfaction and address any concerns ● Tackle challenges that may arise during the sales process, finding effective solutions ● Negotiate terms and agreements with both customers and business partners ● Prioritize customer satisfaction and service throughout the sales process ● Prepare offers and presentations highlighting the clinics' services and benefits tailored to the customer’s needs. ● Ensure high quality of service delivery to meet and exceed customer expectation

HR (L4)

Amazon

May 2022 - Mar 2023

11 months

Costa Rica · Remote

Led level 4 HR responsibilities, overseeing the recruitment of Amazon and Amazon Flex drivers. Conducted thorough CV revisions and screenings, including criminal records and driver's license checks, ensuring compliance and safety. Managed communication with candidates, handling sensitive information with confidentiality and professionalism. Made decisive judgments to safeguard the interests of both the company and customers, prioritizing safety and efficiency. Investigated information discrepancies diligently, resolving issues promptly to maintain credibility and trust. Spearheaded projects focused on drivers' recruitment process and safety, aligning with organizational objectives and the law. Facilitated regular meetings to discuss recruitment strategies, compliance updates, and safety measures.

Amazon

Oct 2019 - Dec 2021

2 years 3 months

Costa Rica · Remote

CSNA Resolution Specialist (L3)

Jun 2020 - Dec 2021

1 year 7 months

Costa Rica · Remote

Functioned as a Level 3 CSNA resolution specialist, tackling escalated customer issues of the highest caliber. Proficiently handled complex problems for customers, resolving issues that required specialized attention and expertise. Authorized and processed refunds exceeding $1000, ensuring accuracy and compliance with company policies. Conducted throughout investigations into customer complaints and issues, gathering relevant data and information. Made informed decisions regarding the resolution of customer issues, prioritizing customer satisfaction and company interests Followed up with customers to ensure resolution and satisfaction, maintaining a high level of customer service Provided coaching and support to CS agents, sharing best practices and helping to enhance team performance. Granted permissions for exception refunds or returns, balancing customer needs with company guidelines and policies.

Customer Service Team Advisor

Aug 2020 - Aug 2021

1 year 1 month

Provided comprehensive training sessions and personalized 1:1 coaching to team members on handling angry customers and abusive calls. Implemented strategies to elevate the decision-making process, empowering team members to make informed and effective decision. Achievements: Successfully worked with 6 teams, significantly decreasing customer complaints by 60-73% and enhancing overall productivity. Transformed a team from being ranked in the bottom 10 corporate-level performers to becoming one of the top 10 teams worldwide within just 6 weeks. Received accolades from Jeff Bezos in recognition of the outstanding performance and rapid improvement achieved by the team.

Customer Service Specialist (L2)

Oct 2019 - Jul 2020

10 months

Acted as a Level 2 Customer Service Agent, assisting customers with inquiries and issues related to pre and post-purchase, as well as Amazon services. Utilized expertise in customer service to provide comprehensive support and guidance to customers across various Amazon platforms, including Amazon.com and Amazon Fresh. Amazon Account Change Responsibilities: Served in the security department, conducting checks and investigations on flagged accounts to ensure account integrity and security. Assisted customers in reopening their accounts, applying necessary security checks and measures, and verifying their identity through security questions.

Customer Service & Sales Specialist

AT&T

Dec 2017 - Jan 2019

1 year 2 months

80430 Costa Rica, Sinaloa, Mexico

Provided exceptional customer service, resolving inquiries and problems related to AT&T services, and phones. Addressed billing issues promptly and effectively, ensuring customer satisfaction and retention. Successfully promoted and sold DirecTV, AT&T services, and phones, demonstrating product knowledge and meeting sales targets.


Education

Alexandria University

Bachelor of Arts - BA

2013 - 2017

3 years 11 months

Alexandria University

Business Administration and Management

2010 - 2012

1 year 11 months

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