Maham Ejaz
Technical Project Manager | Gen AI
Salary / Daily rate
Lahore, Punjab, Pakistan
Freelance, open to permanent contract
Can come onsite
Skills
Languages
About me
Intro
Google Certified Project Manager with 5+ years delivering IT and fintech solutions across 100+ client implementations. Proven expertise in Agile/Scrum methodologies, achieving 95% on-time delivery and reducing operational dependency by 60%. Specialized in team leadership, Gen AI projects, and cross-functional coordination for scalable business growth.
Work experience
Project Manager
High Plains Computing
Apr 2024 - Oct 2024
7 months
Sheridan, WY 82801, USA
• Provided end-to-end IT Support Consultancy services for over 3 clients, enhancing their operational efficiency and client satisfaction • Utilized Jira Service Management for efficient service delivery and workflow optimization of 4+ projects. • Collaborated remotely to ensure seamless project management and client satisfaction of 4+ clients. • Streamlined remote operations and fostered a culture of collaboration for a team of 15+ resources, leading to improved team efficiency and communication • Managed development and successful delivery of 4+ different projects related to health, cloud storage, and cloud infrastructure optimization and no-code applications. • Managed the development and delivery of LLM and Gen AI projects using Jira Service Desk, enhancing team coordination and improving customer retention
Project Manager
Educative, Inc.
May 2021 - May 2024
3 years 1 month
Lahore, Punjab, Pakistan
• Enhanced workflow improvements and automated operations, reducing human dependency by 60%. • Planned and executed a successful summer internship in 2022, achieving a 150% higher output rate than in 2021. • Completed projects on time, within budget, and with agreed-upon quality, increasing customer satisfaction by 18%. • Introduced Scrum methodology within the team and organization to streamline project delivery, boosting on-time and within-budget project delivery from 50% to 95%. • Developed and formulated KPI and monthly OKR reports for the department, resulting in performance improvements of up to 10%. • Managed Design, Editorial, and Engineering teams of 40+ resources and conducted 20+ interviews every quarter for distinct roles. • Built and scaled the Islamabad office of Educative, adding 38 talented individuals to the team.
i2c Inc.
Jun 2019 - May 2021
2 years
Lahore, Punjab, Pakistan
Project Coordinator
Mar 2020 - May 2021
1 year 3 months
Lahore, Punjab, Pakistan
• Managed the onboarding process, including training programs, for over 100 individuals joining the Product Operations team. • Onboarded and launched over 80 fintech clients in a single year • Managed task allocation to internal teams, checked progress, and prioritized work of switches such as Amex, MasterCard, and Visa for 80+ clients. • Built and kept strong client relationships for 80+ clients, handling time-sensitive tasks smoothly daily. • Created a biweekly KPI tracking system for a large team of over 70 individuals. • Coordinated tasks among internal teams and presented tickets during weekly RPC meetings, ensuring prompt updates and tracking progress with a detailed ticket tracking sheet, which improved task alignment based on departmental needs.
Software Engineer, Fintech
Jan 2020 - Mar 2020
3 months
Lahore, Punjab, Pakistan
Reviewed and repaired legacy code diagnosed and troubleshoot problems, and designed solutions that improved system performance by 10%. • Conducted comprehensive system analysis and development initiatives for applications, integrating modern technologies that improved system performance by 10%. • Executed in-depth analysis of codebase and environment configurations, pinpointing inefficiencies and enhancing system performance, achieving a 20% decrease in server response time • Implemented effective measures to safeguard sensitive information and prevent security breaches for Online Transaction Processing in up to 10% of daily transactions.
Associate Software Engineer, Fintech
Jun 2019 - Dec 2019
7 months
Lahore, Punjab, Pakistan
• Reviewed and repaired legacy code diagnosed and troubleshooted problems, and designed solutions that improved system performance by 10%. • Conducted comprehensive system analysis and development initiatives for applications, integrating modern technologies that improved system performance by 10%. • Executed in-depth analysis of codebase and environment configurations, pinpointing inefficiencies; enhanced system performance, achieving a 20% decrease in server response time. • Implemented effective measures to safeguard sensitive information and prevent security breaches for Online Transaction Processing in up to 10% of daily transactions.
Education
University of Engineering and Technology, Lahore
Bachelor's degree
2015 - 2019
4 years 1 month
Bise Gujranwala
Intermediate
2013 - 2015
2 years 1 month
Bise Gujranwala
Matriculation
2011 - 2013
2 years 1 month