Mahendra S

...see more • ServiceNow Platform Owner - Responsible for Service Delivery aligned with business and Human Resource ServiceNow application HRSD - Core IT services/operations management delivery pipeline supported with ServiceNow & support for CI/CD - ServiceNow<>Slack - ServiceNow<>JIRA Integrations • Grafana<>ServiceNow Integration bidirectional • Creating Design documents and functional and technical workings of integrations - Develop and maintain Human resource & technical services service portal for the company - Change Management Implementation from scratch & Slack-ServiceNow Integration for IM - Cores : ServiceNow CMDB, ServiceNow Discovery, Service Catalog, Service Portal - Incident Management, Change Management, Problem Management, Configurations & Scripting, User Administration, Single Sign On & LDAP, Human Resource Scoped Application Development - Reporting, Performance Dashboard Administration, Performance Analytics - Cloud Management [AWS Discovery], Splunk-ServiceNow Integration, Architecture of ITSM processes, System Administration (Cloning, Update Sources) etc. ------------------------------------------------------------------------------------------------------------ • Atlassian Suite - Atlassian JIRA Administration, creating and managing projects, reports, Jira Service Management - Scriptrunner, Workflow tool, Project Automations and other customization - Creating and managing the technical business processes in the tool - Responsible for infrastructure of the applications and monitoring (AWS, Terraform, Grafana) - Asset Management Tool in JIRA - Insight - Fully integrated HR implementation in JIRA with chat function - Insight configuration, data models, products, asset management, configuration - IM and Alert management in JIRA - OpsGenie - Jira Server-Data Centre migration - Jira Data centre to Jira cloud migration - Atlassian suite cloud migration with Jira, JSM, Confluence, OpsGenie and JWM #JIRA #Insight #ServiceNow #Opsgenie #ITSM #ITOM

Department: Corporate - Business Applications •ServiceNow Customer Service Management ( WISER a custom ServiceNow Env for Case Management), CSM, Incident Management •Reporting in ServiceNow •ServiceNow<--->Oracle •Database Management, Case Management, Custom Applications • ServiceNow Quality Assurance / Unit Testing / Peer Testing / Upgrade Testing And a lot more....

Department: Application Management > ServiceNow Development Design, configure, develop and implement baseline and custom applications and enhancements in ServiceNow for Global customers like TechnipFMC, Dimension Data, Mettler Toledo etc. • Utilize an Agile/Scrum methodology to manage development work with participation in the full software development life cycle: Analysis, Design, Coding, Testing and promotion into Production • Writing Stories, planning Sprints • ServiceNow applications like GRC, CMS, Automated Test Framework • Integration with Vending Machine/ AD/ PowerShell etc. • Expertise in Service Portal & CMS • Scrum Master/ ServiceNow Scripting/Service Portal • Solution and develop requested enhancements to existing ServiceNow applications • Script Business Rules, Script Includes, Client Scripts, ACLs, Workflow Activities, etc • Documentation ( Development, TDS & FDS) • Facilitate and support the rollout of new application and enhancements in ServiceNow • Work in multiple instances and domains, supporting internal and external customers • ServiceNow implementations Provide architectural input and help maintain stability of the overall platform by ensuring the appropriate design and development standards are used at all times.

ServiceNow Developer/Consultant/Administrator, Worked for multiple customers like LafargeHolcim [France], Veolia [France], ResMed [USA] etc. • ServiceNow System Administrator, involved in implementation and support of enterprise applications based on ITIL framework. • Designed, developed and implemented key modules of Helpdesk system such as Problem management, Incident management, Knowledge base, KEDB and SLA configuration. • Expertise in analyzing and implementing ITIL processes like Request management, Incident Management, Problem Management, Change Management, etc. as per business requirements. • Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, Script Includes, Access Control Lists etc...Experience working with email notifications, inbound actions, reports, gauges, and home pages....Experience on creation of catalog items, wizards, record producers, interceptors, user guide...Worked with transform maps, data sources and different transform scripts for data loads and management...Working with schedule jobs, events and triggers to manage business needs and handle background work. • Expertise at SSO Integration, SAML 2 , Multiprovider SSO, LDAP, Email Integration. • Service Portal - solution for HR Operation, Training factory of the organisation. • Good communication skills. Comfortable working with geographically dispersed offshore and cross-functional teams.

Trainee as Drive Test Engineer. Responsibility: To learn Drive Test of network using NEMO OUTDOOR software. Completed multiple clusters during internship for Reliance network.