Mahmoud ElMaghraby
Technical Account Manager | OCI & AWS
Salary / Daily rate
Dubai - United Arab Emirates
Freelance, open to permanent contract
Skills
Languages
About me
Intro
Technical Account Manager with 4+ years experience in cloud & telecom solutions across MENA region. Trilingual professional (Arabic/French/English) with OCI & AWS certifications, specializing in Oracle Cloud and solution architecture. Expert in client success and cloud infrastructure optimization for enterprise accounts.
Work experience
Orange Business
Feb 2024 - Present
2 years 9 months
Senior Cloud Solution Specialist
Mar 2025 - Present
1 year 8 months
Provided advanced technical support and consultancy for Huawei Cloud and Flexible Engine platforms to enterprise clients, primarily in France. Handled proactive monitoring and management of cloud infrastructure alarms to identify and resolve issues before they impacted customers, ensuring high service availability and customer satisfaction. Guided customers through standard procedures and provided clear instructions to resolve common cloud service issues. Ensured high levels of customer satisfaction through effective communication and follow-up on open issues
Cloud Specialist
Feb 2024 - Present
2 years 9 months
Dubai - United Arab Emirates
Associate, IT Services Supervision
Orange Egypt
May 2020 - Jul 2024
4 years 3 months
Cairo, Cairo Governorate, Egypt
Information Technology Intern
ANRPC Petroleum
Jun 2019 - Jul 2019
2 months
Alexandria, Alexandria Governorate, Egypt
Information Technology Intern
Sidi Kerir Petrochemicals Co. (Sidpec)
Jul 2017 - Jul 2017
1 month
Alexandria, Alexandria Governorate, Egypt
Information Technology Intern
NYAZA ENTERPRISES
Jun 2016 - Aug 2016
3 months
Alexandria, Alexandria Governorate, Egypt
Education
The German University in Cairo
Bachelor's degree
2013 - 2020
8 years