Mailys Carlesso

– Novutech is a European company specialised in NetSuite implementations. – Most of these projects come with an integration between NetSuite (ERP) and Salesforce (CRM). – As a Salesforce Solution Architect, I design and implement the Salesforce-NetSuite (ERP) integrations, mainly for Saas and manufacturing companies: – Lead workshops to gather client requirements. – Design and implement integration flows between Salesforce and NetSuite (100% custom or via a middleware like Celigo) – Manage an integration project between Salesforce Revenue Cloud and NetSuite – Improve CPQ implementation for a manufacturing company to add value for the client – Implement integration flows to include e-invoicing for belgium companies (e-invoicing required in January 2026)

– Team of 20 people, I was in charge of designing and implementing an MVP to have all contracted prices in Salesforce. – Gather requirements, write user stories, lead weeklys with stakeholders, manage UATs and non-regression tests – Design and implement a new scalable, maintainable architecture (new product catalog, price books, product and price rules) – Define a product catalog structure that can be managed by non-admin key users – Write documentation for the team to sum up functionnal requirements an technical implementation

– The team is divided by stack and I am in charge of the Revenue Cloud stack: Salesforce CPQ & Billing, Docusign, Advanced Approvals. – My mission: – Gather and challenge requirements from english-speaking shareholders, write and deliver user stories, test and deploy with Copado or Gearset – Design and implement scalable solutions regarding product catalog management, quoting process, order and subscription management, billing processes (update price & product rules, custom script, flows) – Divide the number of clics by 2 on quote process by simplifying the previous implementation and use more out-of-the-box CPQ capabilities – Implement solutions that allow the RevOps team to update some product configuration without going through admins – Decrease the time spent on monthly invoicing: – Stabilize the billing solutions by moving from Apex to flows – Create debug tools for the billing team to avoid them from needing an admin's help – Increase the flexibility of the billing implementation by allowing the billing team to launch one part of the process at the time instead of only having one 100% automated process – Adapt the quoting process, revenue calculation logic in price rules and custom script for usage-based products to integrate a newly bought company – Make approval rules more transparent for sales and managers by simplifying the criterias they are based on – Increase admin efficiency by designing solutions AND easy ways to debug or restart the process if something goes wrong – Update product & pricing catalogs, docusign templates, based on business needs, legal updates and internal tech releases – Don't add complexity in templates and CPQ automations, calculation rules without being sure of the added value it will bring – Participate to design workshops as Revenue Cloud expert to migrate from Salesforce Billing to Zuora

Eurovia - 1 year – CPQ & Sales Cloud implementations: – Deliver CPQ & Sales Cloud user stories – Update Conga Templates – Gather business needs related to Sales Cloud with the lead consultant – Participate to Sales Cloud solution design since I was a sales user before and was capable of understanding business needs more easily – Write testing scenarios to prepare for UAT testing with client's key users – Adapt the existing CPQ training power point and create a new one for our Sales Cloud implementation Valrhona - 3 months - Create a partner portal & 3 months - Integrate a newly bought company in their Salesforce: – Lead workshops, adapt the timeline with the project manager and write user stories – Deliver those user stories and explain to a developer the features we needed to implement using CSS (ex: footer) – Lead UAT session, create training documents using videos Bouygues Energies & Services – 3 months – CPQ & Sales Cloud Implementation: – Project was arriving to an end, I gatherered requirements from the clients to design the final sales dashboard – Deliver tickets related to CPQ and Sales Cloud implementation – Create and present a POC to show survey capabilities and how it could be implemented in their Salesforce

– Recruit consultants (5-10 interviews per week) – Manage up to 10 consultants – Prospection: +50% in 3 months and 100% in 1 year – Account Management: monthly meeting with each client to discuss on-going missions, find solutions when a project is blocked due to issues with the consulting team – Contract and pricing negotiation

– €2 211M in 2018 – Real Estate - +3500 employees – Negociation of business deals (financial and legal aspects)

– €108M in 2019 – Banking & Insurance Digital Consulting - 1200 employees – Manage up to 30 consultants – Account Management: monthly meeting with each client to discuss on-going missions, find solutions when a project is blocked due to issues with the consulting team – Contract and pricing negotiation