Maimouna Coulibaly
Project Manager
Salaire / Taux journalier
Paris, France
Mobilité : Lyon, Marseille, ...
Freelance, ouvert au CDI
Peut venir sur site
Expertises
Langues
À propos
Introduction
Project Manager with 8+ years specializing in banking system migrations and IT infrastructure. Currently leading Core-banking migration projects at Banque Islamique du Senegal with expertise in budget management, technical support coordination, and quality assurance. Expert in banking systems, application support, and delivering complex IT projects across African markets.
Expérience de travail
MOA-HELPDESK MANAGER
Banque Islamique du Senegal
mars 2022 - Présent
4 ans 8 mois
Bargny, Sénégal
•Project Manager for Core-banking Migration •Manage planning, budget, reporting •Manage and animate a technical support coordinate projects •Analyze the quality of services provided to users •Define and maintain procedures to set up the support process •Transcribe business needs into functional specifications and write the specifications, •Participate in the choice of solutions (software, development,)
Ingénieur Support Applicatif
Tamweel Africa Holding
mai 2019 - juil. 2023
4 ans 3 mois
60019 Senigallia, Ancône, Italie
Provide support to TAMWEEL and group users Reception, qualifying and processing of bank requests and incidents Participate in the implementation of bank changes and incidents Implementation of UAT/OAT acceptance tests of Information System solutions Participate in the production and changes of bank application servers Participating in the development of report
Support IT Application
Save the Children International
déc. 2018 - mai 2019
6 mois
60019 Senigallia, Ancône, Italie
Provide support for all applications such as eProcurement,eProject; Work closely with IT consultants and monitor incidents on a daily basis. Assit the cordinator in ICT4D Projects. Work on the DHIS2 system, and the Kobo Toolbox app
Microcred
janv. 2016 - oct. 2018
2 ans 10 mois
60019 Senigallia, Ancône, Italie
IT Support Analyst Level-2
janv. 2017 - oct. 2018
1 an 10 mois
60019 Senigallia, Ancône, Italie
•Analyze and solve system bugs, in collaboration with the Support team Make a precise diagnosis of the incidents (reproduction of the anomaly), manage the minor configurations, •Liaise with the Help Desk Temenos (editor of the T24 Banking solution) to resolve systems issues •communicate with the Support teams of identified incident resolutions, receive and apply patches provided By the publisher. → Manage the support on the Migration of CBS (Core banking System) in a new subsidiary Acquired. → Analyze and resolve incident tickets on the harmonization of CBS processes through the 9 African subsidiaries of the Group for migration to system "single code based " (Temenos T24 R16). → Solve incident tickets on new digital products and services (Mobile Application, platform of correspondents, acquisition of customers via tablets, initiation and renewal of automated credit via scoring...)
IT Support Analyst Level-1
janv. 2016 - déc. 2016
1 an
Dakar, Sénégal
Collect, in collaboration with the Support team, the tickets of the system incidents (bugs produced, incoherence data). • Perform the procedures for making Test environments available and ensure that they are classified according to their priority. • Participate in continuous improvement activities in the management of the Service Centre. • Report on the progress of tickets to the Support manager. • Participate in the improvement of the service by setting up action plans (implementation of procedures, analysis of recurring incidents, etc...)
Support IT
SONATEL
juin 2015 - janv. 2016
8 mois
Dakar, Sénégal
•Trainning on the tools of Sonatel •ColLect in collaboration with the front office Support team issues reported level line, ADSL and TVO. •Assist the customer on line until resolution of the problems with the tools of SONATEL • Make the liaison with the Help Desk on the ground.
PCCI
janv. 2014 - mai 2015
1 an 5 mois
Dakar, Sénégal
Technical Support Agent
févr. 2015 - mai 2015
4 mois
Dakar, Sénégal
•Manage advisors on the tray and their score hours. •Managed the flow of calls. •Evaluate and send the performances reports of the advisers
Assistance Technique Front-Office
janv. 2014 - mai 2015
1 an 5 mois
Dakar, Sénégal
•Assist the customer on line until resolution of the problems with the tools of Sonatel. •Send the issues to the back-office if no resolving of service.
Software Developer
Samba Sarl
mai 2013 - oct. 2013
6 mois
Dakar, Sénégal
• Analyze model and develop of the company's projects. •Develop the softwar of loan mobil transaction SAMBA (Automate for Mobile Business in Africa) in J2EE 6
Software Developer
Latnok
févr. 2012 - mai 2013
1 an 4 mois
Dakar, Sénégal
•Analyze and program the company's software. •develop a software of computerizing the educational system in its entirety all connected to a SMS server to allow the exchange of information in J2EE .
Technical Network and Telecoms
Université Cheikh Anta Diop de Dakar (UCAD)
août 2010 - oct. 2010
3 mois
Dakar, Sénégal
•Install a Web server of location under apache which connect a database Geolocation
Technicien télécommunications
Nouvelles Technologies Afrique
mai 2009 - juil. 2009
3 mois
Dakar, Sénégal
•Install and configure an IPBX company and set up a high Availability System
Formation
Université Cheikh Anta Diop de Dakar (UCAD)
Master's degree
2009 - 2012
4 ans
Ecole Supérieur Polytechnique de Dakar
DUT
2007 - 2009
3 ans