Maïssa BENMILOUD

Project Management I used agile methodologies to deliver projects with a 100% success rate. Surfing between planned strategies and agile iterations enabled me to forestall risks, leading to the completion of high-stakes projects and KPIs on time and within budget. Inter-team leadership I led cross-functional teams with a data-driven and solution-oriented mindset while fostering an environment encouraging collaboration and innovation. The result was an increase in teams motivation, productivity and success rates. Stakeholder Communication & Management I set up and maintained functional communication and strong relationships with stakeholders, making sure their expectations were managed and met. This resulted in a high level of satisfaction and stronger partnerships within and outside the organisation. My unique blend of expertise in PM and familiarity with the agile methodology makes me a precious asset to organisations seeking efficient and innovative project delivery. ______________________________________________________________________________________ - Design, lead and operate the implementation of international product quality audits across several teams: HR, Tech, PM, Marketing, Sales, Learning, Data, Finance - Design, lead and produce the VAE product in a cross-functional teams effort with Learning, Tech, Legal, Sales, Marketing teams and external partners - Develop and maintain process, documentation, and templates to standardise and automatise customer support management (macros creation, ticketing management) - Develop and maintain process, documentation, and templates to standardise and automatise regulatory certifications procedure - Design and implement the first organisation's help center - Design and produce the customers support ticketing system, allowing to automate most requests efficiently, reduce time-consuming tasks and keep the focus on delivering a high quality support

Manage the customer experience: - Follow KPIs - Elaborate and organise macros and dashboards architecture - Create templates and the FAQ articles - Create and update the company's first knowledge base - Train newcomers - Elaborate newcomers onboarding path - Supervise newcomers progression