Majd NAJIH

I completed this mission as a full-time employee at Amaris. Solvay, leader in essential chemistry: base products (soda ash, peroxides, silica) for glass, paper, water, and agriculture. ~9,000 employees / 40 countries. Run/NSAP team, Deputy Service Manager. I drove the run and backlog, standardized the Change Request Process, and coordinated partners (Lirex, Infosys). I led on-prem (VMware, Windows, Linux) and AWS projects (Budget ~€350–400k) Responsibilities: - Lead infrastructure projects (scoping, costing, scheduling, risks, boards). - Projects: + On-prem (VMware cluster refresh/extension, EMEA inventories). + Cloud (AWS FinOps: EC2 backup strategy, S3 Lifecycle). + Quality (obsolescence remediation, certificate monitoring). + Hybrid (support on the infrastructure spin-off with Syensco). - Own backlog (incidents/requests/changes) and meet SLA/MTTR. - Standardize the Change Request Process (process, automations, training). - Tool time/task/project tracking (Apps Script). - Results: ~30% faster incident resolution and ~75% fewer change errors (docs + automation). Transversal Responsibilities: - Drive data-led CSI. - Set KPIs and actionable reporting (committees, CAB). - Approve changes and secure deployment windows. - Promote FinOps best practices in run. Interactions: - Architects, Application Owners, Change Management, FinOps. - Partners: Lirex (on-prem) and Infosys (AWS). - Infra teams (VM, network, security), L1/L2/L3. Competencies: - Run and change governance. - Operational rigor, risk sense, results focus. - Cross-functional leadership, clear communication. Environment: AWS (IAM, roles/policies, EC2, S3), VMware, Windows, Linux, Google Workspace & Apps Script, ITIL (Incident/Problem/Change/Release), KPI, monitoring & alerting. — hybrid infrastructure, on-prem, aws, itsm, itil, backlog, sla, mttr, change request process, cab, finops, automation, vmware, windows, linux, apps script, reporting, continuous improvement, governance, incident, change

I completed this mission as a full-time employee at Amaris. As a Chargé d’Application (Application Manager) at Enedis, I am dedicated to ensuring the high-quality performance of our application portfolio. I report to the Production Manager, and I work closely with Application Group Leaders Key Responsibilities: - Guarantee operational autonomy by overseeing support teams and handling application crises. - Lead major deployments, including risk analysis and roadmap evaluation. - Manage project-based initiatives, ensuring applications are introduced into production on schedule. - Deliver comprehensive reporting to internal and external stakeholders. - Foster collaboration and networking with key stakeholders to facilitate internal processes. Transversal Responsibilities: - Actively contribute to continuous improvement initiatives. - Maintain alignment through regular reporting. - Validate changes under your responsibility. - Drive DevOps implementation. - Participate in major deployment corridor management. Key Interactions: - Collaborate with department heads and project managers for aligned solutions. - Contribute to discussions with IPOP to address new topics and concerns. - Support and guide CA teams with application insights. - Provide functional knowledge to DSI teams regarding the assigned application portfolio. Skills and Competencies: - Strong decision-maker for service quality and operational excellence. - Proactive and innovative approach to solving application challenges. - Proficient in production management processes, poised to become a departmental methods and processes reference. Environment: GoJira, Splunk

Salesforce, global leader in CRM. ~76,000 employees (FY2025). Multi-industry customer base in EMEA. High-complexity cloud SaaS context. I worked on the Cloud EMEA team. I handled critical technical and application incidents affecting Tableau Online adoption. I diagnosed, reproduced, and drove fixes. Key Responsibilities: - Maintain relationships with EMEA and NAM customers (SLA, CSAT, clear updates). - Triage, replicate, and drive cases to resolution / RCA. - Deep debugging (logs, traces, performance, dependencies). - Coordinate Support / R&D / Consulting; prioritize product escalations. - Provide workarounds, document the fix, and secure deployment. - Share learnings (knowledge base, templates, checklists). Transversal Responsibilities: - Continuous improvement of support workflows. - Team upskilling and knowledge sharing (peer coaching). - Prioritization governance with Product teams. Interactions: - Enterprise customers in EMEA (IT, CIO orgs, BI teams). - Support, Engineering, and Consulting teams. - Security / Identity on SSO and compliance topics. Competencies: - Systemic diagnosis, analytical mindset. - Clear, customer-oriented communication. - Escalation management, risk awareness. - Rigorous documentation, teaching. Environment: Databases: MS SQL, MySQL, PostgreSQL, Oracle, Redshift. Network: TCP/IP, DNS, SSL/TLS, Wireshark. Auth: Active Directory, SAML, Kerberos, OAuth/OIDC. OS: Windows Server, Linux (RHEL, Debian). Cloud / virtualization: AWS, Azure, VMware. — salesforce, tableau online, saas, emea, technical support, critical incident, rca, escalation, sla, csat, tcp/ip, dns, ssl/tls, wireshark, sso, active directory, saml, kerberos, oauth, openid connect, ms sql, mysql, postgresql, oracle, redshift, windows server, linux, aws, azure, vmware, knowledge base, troubleshooting, debugging, continuous improvement, customer success

I completed this engagement as a freelance contractor on ad-hoc Product Owner & Project Manager tasks for Next Flat (PropTech). Next Flat is an early-stage B2B SaaS platform that modernizes rentals. It streamlines collaboration between tenants, owners, agencies, and contractors via role-based workflows. I joined as product/delivery reinforcement. I defined the MVP and aligned design, engineering, and DevOps. Responsibilities: - Define scope and customer needs. - Turn discovery into a shippable MVP; prioritise the backlog (110+ user stories) in ClickUp; plan sprints. - Design role-based journeys and features (Tenant, Owner, Agent, Contractor, Manager, Serviceman). - Define non-functional requirements (security, GDPR, performance, observability). - Drive UI/UX design (Figma) and technical alignment (API-first). - Coordinate containerised infrastructure (Docker), MongoDB, AWS S3. - Oversee UAT, exit criteria, and release readiness. - Support sourcing and management of freelancers (backend, UI/UX). Transversal Responsibilities: - Value/risk-driven roadmap. - Product governance (rituals, design reviews, demos). - Quality: release checklists, templates, documentation. Interactions: - Pilot customers and real-estate agencies. - Backend developers, DevOps, UI/UX designers. - Founders / internal PO; legal & GDPR leads. Competencies: - Product discovery & delivery. - Prioritisation (value / risk / dependencies). - Cross-functional leadership, clear communication. - Agile project management, API-first mindset. Environment: ClickUp, GitHub, Figma, Lucidchart, Slack, Docker Compose, Traefik, MongoDB, AWS S3; multi-role RBAC; UAT; basic monitoring. -- proptech, b2b saas, freelance, product management, product owner, mvp, backlog, user stories, rbac, api-first, docker, aws s3, gdpr, uat, release readiness, sprint planning, cross-functional, risk analysis

I completed this mission as an AFDTECH consultant at Orange. Orange, a global telecom operator (~127,000 employees, ~291M customers). Very large-scale VMware environment. Strong governance and execution quality required. I provided systems expertise across 30,000+ servers (physical and VMs) and ensured service quality. I also operated the VMware estate (90 VCSA, 4,500 ESX, 25,000 VMs). Key Responsibilities: - Install/configure OS (Red Hat, Windows, Solaris) and operations/monitoring tools (Nagios, Patrol). - Manage hardware layer: RAID, BIOS, firmware; standardize configurations. - Configure VMware platform: clusters (DRS, HA, resource pools), datastores (SAN/NAS, multipathing), network (vDS, portgroups, VMkernel), VMs (CPU/RAM/disks/RDM). - Handle incidents and performance; track SLAs; lead RCAs. - Plan and execute migrations of ESX, VMs, and datastores across VCSA; secure go/no-go and back-out. Transversal Responsibilities: - Industrialize runbooks and operating standards. - Automate with Bash and BladeLogic. - Document and enrich the knowledge base. Interactions: - Network, security, storage, and datacenter teams. Competencies: - Very large-scale virtualization, tuning, and capacity. - Expert troubleshooting, risk management. - Operational rigor, cross-team coordination. - Clear communication, reliable documentation. Environment: Virtualization: VMware vSphere, vCenter, Update Manager Scripting: Bash Hardware: Dell, HP, IBM; consoles iLO, iDRAC, Dell CMC Systems: Red Hat, Windows Server, Solaris, CentOS Monitoring: Centreon, Nagios, BEM, Patrol Automation: BladeLogic Storage: SAN / NAS, multipathing — vmware, vcenter, vsphere, esx, vcsa, drs, ha, dvswitch, portgroups, vmkernel, san, nas, multipathing, raid, bios, firmware, nagios, patrol, centreon, bladelogic, migration, rca, sla, datacenter, telecom, performance, capacity planning

I completed this experience at Altice France / SFR Business in B2B pre-sales for the indirect channel (distributors) in the Centre-East region. SFR, France’s #2 telecom operator (~26M customers). I enabled partners and steered the distributors’ pre-sales network. I turned needs into sellable solutions and accelerated prospecting with practical tools. Key Responsibilities: - Promote and upskill on the SFR Business portfolio (Mobile, Fixed, Centrex/SIP, VPN, Fibre/xDSL, SD-WAN/MPLS, Cloud, Security). - Co-lead customer meetings with Sales; qualify, architect, and price (P&L) solutions. - Perform eligibility & feasibility (copper, fibre, coverage). - Respond to RFP/RFI with the sales team. - Train/coach distributors (kits, decks, demos, best practices). - Defend the technical proposal in bids. - Equip sales: qualification matrices, checklists, and eligibility aids. - Drive complex deals; coordinate Marketing / Technical / Delivery. - Manage international projects with partners (e.g., Colt). - Lead optimizations: interconnections, security, Internet, QoS (e.g., 86 links). Transversal Responsibilities: - Value/opportunity-driven pre-sales roadmap. - Pipeline reviews, prioritization of hunting zones. - Knowledge capture: templates and knowledge base. Interactions: Distributors & B2B Account Executives; Offers/Marketing; Network/Core; Project Managers; carriers & integrators. Environment: Mobile/Fixed/Centrex/SIP telephony; VPN & interconnection; Fibre/xDSL Internet; SD-WAN/MPLS; Cloud hosting; Fortinet; eligibility & pricing tools. — sfr business, altice, b2b, pre-sales, telecom, centrex, sip, vpn, fibre, xdsl, sd-wan, mpls, cloud, fortinet, rfp, rfi, eligibility, feasibility, pricing, p&l, bid defense, partners, colt, solution design, prospecting, sales enablement.

I completed this experience as a work-study apprentice (alternance) serving as a Systems & Telephony Administrator. Geolid is a local digital marketing platform for multi-location brands and franchise networks, centralizing local campaign management (paid search/SEA, social, display), online presence, and ROI measurement. I deployed IP telephony on vSphere (Asterisk VM), maintained the IT estate, and equipped the helpdesk. I led the Windows 10 Pro migration and fleet standardization. Key Responsibilities: - Deploy an Asterisk VM on vSphere: installation, custom dialplan, security hardening. - Administer the estate: user incident handling, L1/L2 support, documented fixes. - Create helpdesk procedures and roll out the GLPI ticketing tool. - Drive the upgrade to Windows 10 Pro and standardization (images, drivers, policies). - Deploy/maintain enterprise services: Active Directory, inventory, monitoring. Transversal Responsibilities: - Standardize runbooks and checklists. - Strengthen security (patching, accounts, hardening). - Document and grow the knowledge base. Interactions: - End users, support team, IT management. - Vendors/publishers (hardware, VoIP). Skills and Competencies: - VoIP (Asterisk / XiVO), SIP. - Windows / Linux administration. - vSphere virtualization. - ITSM, service quality, clear communication. Environment: Systems: CentOS, Linux, Windows Server 2012, Windows 10 Virtualization: VMware vSphere ITSM / Ticketing: GLPI Directory: Active Directory Telephony: Asterisk, XiVO, SIP Database: MySQL — asterisk, xivo, voip, sip, vmware, vsphere, glpi, active directory, windows 10 pro, windows server, centos, linux, mysql, helpdesk, ticketing, runbook, it fleet, migration, hardening, itsm, monitoring.

I completed this internship as a Pre-Sales Support Engineer at Orange Business Services (Paris). OBS, an international B2B telecom provider. Pre-sales unit for Key Accounts / MNCs. WAN and interconnection offerings. Discover and participate in the pre-sales cycle, from qualification to pricing, including eligibility studies and preparing for production launch. Key Responsibilities: - Design network solutions based on customer needs (diagrams, bill of materials). - Perform eligibility (copper, fiber, coverage) and feasibility studies. - Contribute to pricing and P&L; prepare customized offers. - Create / optimize customer WANs (MNC). - Feed account strategy in collaboration with Sales. Transversal Responsibilities: - Structure technical documentation and offer deliverables. - Capture best practices and architecture templates. Interactions: - Sales teams, network engineering, pricing/finance. - Key Account customers (IT / procurement). Competencies: - Pre-sales & solution design. - Qualification/scoping, techno-commercial analysis. - Clear communication, rigorous documentation. Environment: Interconnection & Internet access: Fiber, xDSL, MPLS. — orange business services, pre-sales, key accounts, wan, interconnection, fiber, xdsl, mpls, eligibility, feasibility, pricing, p&l, solution design, technical diagrams, bom, account strategy, documentation.