Maksym Tatarovskyi

Implementing, maintaining and supporting Genesys Engage & Nuance Speech Suite, Genesys Cloud and Talkdesk installations. Collecting customer requirements, creating application designs, POCs, project planning and coordination, supporting UAT and Go‑Live activities. Delivering product trainings for end‑users and presentations for leadership. Configuring custom contact center integrations with CRMs and external services via RESTful APIs. Developing general‑purpose IVR applications and directed speech recognition grammars within Genesys Intelligent Automation (including solutions based on custom VXML/JSP pages) and Architect. Developing IVR applications to support NLU engines. Developing state machine IVR apps to support robust‑parsing (Multi‑slot), NLU grammars. Developing custom Java applications to process (fetch, sort and analyze) speech recognition logs. Python and Groovy scripting, PostgreSQL, MS SQL, Apache Tomcat. Windows Server and RHEL 7-8 administration, Network Protocols. Participating in speech recognition analysis/tuning activities.

Providing live chat and email support for the users of a cloud based document-management product in the pharmaceutical industry. Cooperating with the vendor for bug-resolution and analytical purposes.