Malcolm Musila

My primary responsibility is to foster happiness and joy among my colleagues by empowering them to deliver multiple projects with a shared vision. At the same time, I am deeply committed to ensuring that clients are satisfied with the quality of the products and services they have entrusted to us.

Enabling Cyber Resilience into the future in East and west Africa. Value Proposition: 1. Deep Domain Experience: Certified skilled resources capable of addressing today's cyber threat. 2. Customer Focused: Ensuring solutions and managed services deliver outcomes through measured success 3. Quantifiable Outcomes: Delivering results aligned with business expected metrics 4. Cyber Threat Risk Reduction: Verified and validated engagements ensuring results GM Operations is responsible for overseeing and managing the organization's day-to-day operations, coordinating and directing the work of teams and individuals, implementing policies and procedures, and ensuring the organization’s goals and objectives are met. I work closely with other management team members to develop and implement strategies for improving efficiency and effectiveness, budgeting, and financial management.

Key Roles & Responsibilities: - Exhibits the behaviors of a Lean-Agile Leader with a Lean-Agile Mindset - Helps the team embrace SAFe Core Values, adopt and apply SAFe Principles, implement SAFe practices - Helps the team focus on creating increments of value each iteration and achieving daily and Iteration Goals in the context of the current Program Increment (PI) Objectives. - Facilitates team events, including the Daily Stand-up, Iteration Planning, Iteration Review, Iteration Retrospective, Backlog refinement and the team’s PI Planning activities and ensures they are productive and kept within the timebox. - Helps the Product Owner in their efforts to manage the backlog and guide the team while facilitating a healthy team dynamic with respect to priorities and scope. - Helps the team in addressing and eliminating impediments and issues to improve the likelihood of achieving the objectives of the Iteration. - Focuses on ever-improving team dynamics and performance and coaches the team in self-management. - Works with other Scrum Masters and stakeholders to help the team contribute towards improving the overall development Value Stream. - Guides the team in establishing normalized estimates and helps the team understand how to estimate Features and Capabilities

- Develop and implement operating systems and work processes, procedures, and policies consistent with LinksPay philosophy and framework. - Involved in system design, selection and play a key role in the implementation of suitable systems and solutions. - Develop sound vendor management practices and procedures to protect the interest of the company - Coordinate with support functions (HR, Finance) and commercial personnel to assure plans and resource deployment are aligned with LinksPay objectives, mission, and vision. - Design, implement and manage a cohesive financial and operational strategy and ensure operational efficiency. - Track and analyze metrics to determine growth opportunities and improvement areas. - Identify new revenue opportunities and target markets for the product. - Liaise with regulators, public authorities and ensure compliance with the relevant laws and regulations. - Drive an innovation culture and generate brand visibility. - Adopt a risk-based approach to proactively identify and address risks to propel sales, excellent customer experience, and operational efficiency. - Engage and develop a strong customers relationship to understand and validate their evolving business needs.

As a program manager, I am called to wear different hats on a day to day basis to handle different assets of disciples that have to enable me to exercise different muscles in answering the what, why, and how to build, deliver and rally others for program and project success. Key Duties: -Responsible for planning, executing, and completing projects on-time, within budget as agreed with key project stakeholders. - Responsible for coordinating the efforts of project team members and third-party providers to deliver projects according to plan. - Responsible for defining the project objectives, completing a business case, ensuring key weekly milestones are achieved, and preparing short weekly project updates for project stakeholders. -Assist the Technology/PMO in delivering the strategic objectives of providing professional and efficient governance service to all business partners, clients, suppliers, and employees. -Drive the objectives of Technology/PMO in delivering the company’s operational objectives in product and service offerings, customer service, and profitability. - Communicate project risks and issues to relevant stakeholders and escalate where appropriate in line with the escalation process. - Conduct project reviews to assess outcomes of projects, against established baselines, and to evaluate the effectiveness of project management practices.

Business systems analysis to devise and collate ICT solutions within the Agency, disaster Recovery project Initiation, setup and testing, Led PABX-upgrade project to meet the agencies changing cost control via Individual-usage reports and call recording for customer care, responsible for procurement of corporate antivirus solution.

Oversee the operation of all computers, Troubleshooting software and hardware, Installing software and hardware, System upgrading and maintenance of ICT equipment and general user support tasks.