Malek CHAOUACHI

– Intervenes as Service Delivery Manager (SDM) on RUN and BUILD issues within the DSI team. – Acted as Change Manager in 2024, ensuring proper process application and improvement. – Facilitates weekly English CAB meetings for BNPP Real Estate subsidiaries (France, UK, Germany, Spain, Italy, Benelux, Ireland, Poland, etc.) to approve changes. – Evolved into an Incident/Problem Manager in 2025, focusing on ticket qualification, crisis cell animation, and proactive reporting with post-mortem analyses (PIR) for high-priority incidents. – Animates monthly English Steerco committees for France and international, discussing KPIs, SLAs, Outages, Patching, Backup, Workstation, Vulnerabilities. – Trains users and Managers in France and internationally on change and incident processes through monthly refresher sessions. – Change Management: – Daily communication on the status of ongoing changes. – Coordination and streamlining tasks and workflow between Business teams, domain managers, and APS support. – Management of Service Now change tickets (Normal, Standard, Emergency) based on urgency, impact, and completeness. – Animation of CAB and Steerco change committees in English for France and International. – Animation of E-Cab for urgent changes in English for France and International. – Training users and Managers in France and abroad on change processes. – Drafting and improving procedures and processes (Operational instruction sheets). – Planning and monitoring of recipe and production deployments. – Improvement of current "Reports" and "Dashboards". – Problem Management / Incident Manager: – Creation and follow-up of tickets, with communication for P3 and higher. – Participation in Problem/Incident committees. – Weekly communication every Friday on P1, P2, and P3 incidents for the current week (ongoing and closed incidents).

– Intervened as Infrastructure Service Delivery Manager (SDM) on RUN and BUILD issues within the DSI GAM team. – Managed an ATG team of 4 resources across Incidents, Problems, and Changes for critical GAM solutions like Simcorp Dimension, Jump, Starqube, Adjuto. – Incident & Problem Management: – Coordination between Business teams, client, and ATG for RUN and Build tasks. – Monitoring of JIRA and Service Now tickets with ATG and client. – Guarantee of proper production operation. – Monitoring and Reporting of KPIs and SLAs. – Drafting and improving procedures and processes for the team. – Change Management / Lead Manager: – Planning and monitoring of recipe and production deployments. – Animation of the COMOP (operational monitoring committee) with the client. – Animation of the Change Committee with the client. – Participation in the COPIL (steering committee). – Restructuring of ATG processes due to the implementation of new procedures. – Actively contributed to the experience improvement strategy to minimize waiting times and optimize processing times. – Implementation of automated resolution processes for rapidly resolving repetitive incidents. – Professional development of collaborators within the group through skill development plans.

– Intervened as Application Production Manager (SDM) within the DSI team in an Agile environment for 3 perimeters (SI-REFI for Securitization; Anacrédit for Loan Encumbrances; FIMAR (Abys, MOCA, Scenarisk, SRCH, Position Base) for Market Risk). – Managed production with 3 teams across Incidents, Problems, and Changes, including migration monitoring, adherence to Bank of France deadlines, and evolution tracking in an Agile Scrum and ITIL context. – Incident & Problem Management: – Management of N2/3 technical incidents (Morning check, response to requests, etc.). – Coordination between Business, BPCE-IT, and N3 teams on production tasks. – Monitoring of ticket closure (Pulse). – Guarantee of proper application production operation. – Drafting and improving procedures and processes for the teams. – Monitoring and Reporting of KPIs and SLAs. – Animation of the COMOP (operational monitoring committee) weekly. – Participation in COPIL. – Change Management: – Updating and improving operational procedures, instruction sheets, etc. – Support for project teams during production deployments and changes. – Animation of the change committee weekly.

– Involved in the migration of the "Sophis" solution to "Simcorp Dimension" (Front Office) for OTC instruments (CDS, CCS, IRS, FXF). – Initial 4-month phase involved working with the Viking OTC project team on lot 1 (FXF and IRS) to prepare comprehensive documentation including functional requirements, operating models, and a complete list of issues/anomalies encountered during the project phase. – Second phase joined the Support team, assisting with daily tasks for Fund Managers, Traders across Paris, UK, Japan, and Hong Kong. – Daily reconciliation of transactions migrated from "Sophis" to "Simcorp Dimension". – Execution of Morning Checks. – Management of incidents from Traders and Fund Managers. – Drafting and improvement of procedures for the Support team. – Execution of UAT tests for patches to be integrated into production. – Recording anomalies in Jira and monitoring their progress. – Responsibility: – Daily reconciliation of transactions migrated from "Sophis" to "Simcorp Dimension". – Management of technical incidents (Morning check, response to requests, etc.) and Problems. – Management of repair requests from Traders and Fund Managers. – Drafting and improvement of procedures and processes for the Support team. – Execution of UAT tests for patches to be integrated into production. – Recording anomalies in Jira and monitoring their progress. – Comprehensive documentation of lot 1 subjects (IRS and FX) and their problems and solutions. – Drafting and improvement of operational instruction sheets and production cases for the Support team.

– Worked as a Business Analyst in an Agile Scrum environment within the Compliance and Market Abuse entity. – Involved with the SRT (Staff Registration Tool) solution, defining specific rules for compliance agents' rights and perimeters. – International and English-speaking context with interlocutors based in France, Hong Kong, UK, and India (Bangalore). – Responsibilities: – Gathering needs from users (Compliance Agents). – Drafting specific technical and functional requirements. – Documenting and testing the SRT application. – Reporting progress to managers. – Training users.

– Worked at the financial software editor "Linedata Technologies", specifically on the Front Office software "Longview Trading System", with 6-month release cycles. – Ensured proper functioning of new features and existing base functionalities in each version. – Worked on hot patches in an Agile Scrum environment. – International and 100% English-speaking context with interlocutors based in the USA (Boston). – Responsibilities: – Worked on all Front Office products. – Ensured product quality, especially in functional aspects: Finance, asset management, portfolio management, Trading. – Developed test cases using functional requirements and business logic. – Collaborated closely with the Boston team, using "Agile SCRUM" methodology. – Worked on client patches and investigation of reported bugs. – Trained new employees in Finance.

– Project focused on developing FRA (Forward Rate Agreement) rates for the Tunisian Dinar, calculated from zero-coupon rates derived from the CMF yield curve. – Assessed the effectiveness of FRAs as hedging and speculative instruments. – Responsibilities: – Progressed on the end-of-study project described in the context. – Recorded cash vouchers in the IT system.