Malika Sakouhi
Senior IT Project Manager | Big Data & AI
Salaire / Taux journalier
Soliman, Tunisie
Freelance
Expertises
Langues
À propos
Introduction
PMP®-certified IT Project Manager with 10+ years leading digital transformation and AI/ML initiatives. Co-founded Free Future, delivering Big Data fraud detection solutions and managing full project lifecycles from planning to KPI tracking. Expert in stakeholder management, process optimization, and technical implementation across diverse industries.
Expérience de travail
IT Project Manager
Free Future
nov. 2024 - Présent
2 ans
Tunisie
- Led the development of a Big Data application using AI/ML for fraud detection, KPI generation, and customer segmentation. - Managed project planning, deadlines, prioritization, and KPI tracking. - Acted as primary client contact, overseeing communication, lead generation, and prospect follow-up. - Managed and coordinated marketing strategy, digital campaigns, and creative deliverables.
Professional Development & Freelance Projects
mars 2023 - oct. 2024
1 an 8 mois
- Worked on freelance projects to apply and expand practical skills. - Took maternity leave while dedicating time to personal and professional growth. - Focused on improving English proficiency, preparing for PMP certification, and pursuing AWS certification.
Tunis Call Center
avr. 2016 - mars 2023
7 ans
Tunisie
Customer service manager
févr. 2021 - mars 2023
2 ans 2 mois
Tunisie
-Monitoring escalation processes. -Ensuring process compliance. -Managing customer relationships. -Collaborating closely with key stakeholders to enhance service quality and improve end-user satisfaction. -Led the ISO 9001 recertification project, implement ISO 18295 standards and ensure compliance with GDPR regulations.
Project Manager
janv. 2018 - mars 2021
3 ans 3 mois
Tunisie
-Technical Service Outsourcing Project -Define outsourcing objectives and service levels (SLA) by gathering stakeholder requirements. -Plan and execute the transition process, ensuring proper resource allocation and the configuration of support tools. -Manage team activities, including training, coaching, and performance evaluation, while tracking key KPIs (response time, resolution rate, ticket closure). -Collaborate with stakeholders on risk management plans and implemented corrective actions to address process gaps. -Ensure continuous updates to knowledge bases and analyzed data to identify and resolve recurring issues, improving overall efficiency.
Healthcare Application Support
avr. 2016 - janv. 2018
1 an 10 mois
Tunisie
-Provided installation and technical support for healthcare data backup solutions. -Delivered pre-sales support by addressing client objections and driving adoption of solutions. -Reported bugs and collaborated closely with cross-functional teams to enhance product functionality and user satisfaction.
Developer / Project Coordinator
Laratech Sarl
févr. 2014 - mai 2016
2 ans 4 mois
Ariana, Tunisie
-Gather client requirements, translate them into functional and technical specifications, and draft project documentation. -Manage client relationships and contribute to timeline and budget estimation. -Design MySQL databases, participate in application development (PHP, JavaScript, GitLab), and support testing and validation processes. -Collaborate with the team to analyze and implement change requests.
System Administrator (Storage and Backup)
GITS Tunisie
déc. 2012 - janv. 2014
1 an 2 mois
Tunisie
-Provide consulting services for integrating NetBackup solutions with existing infrastructures (SAN/NAS, tape storage, virtual environments, data replication, and database backups). -Assist multi-site clients in deploying new NetBackup infrastructures and configuring backup policies. -Document troubleshooting procedures and maintain technical records.
Technical Support
Stream Global Services
juin 2007 - juil. 2009
2 ans 2 mois
Tunisie
Hotline technical support (HP , Orange)
Formation
UPES
Computer systems and networks engineer
2009 - 2012
2 ans 11 mois
Higher Institute of Technological Studies of Rades (ISET Rades)
senior industrial IT technician
2004 - 2007
2 ans 5 mois
Licences et certifications
(PMP)® Project Manager Professional
Délivré le : oct. 2024
AWS Certified Cloud Practitioner
Délivré le : juil. 2023