Malika W.

Administrative management of applications, analysis and sorting of applications and sending them to property owners, ordering property condition reports, invoicing. Knowledge of the rental process. Effective telephone communication and handling of sensitive situations (withdrawals, cancellations) with diplomacy.

Selling products and services using solid arguments to prospective customers Performing cost-benefit analysis of existing and potential customers Maintaining positive business relationships to ensure future sales

Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies

Manage the cash register and make sure no mistakes are made, count at the end of the day, etc. Greet customers, we represent the store