Manoj Dubey

 Configurations of Infor EAM based on business/functional requirements, design specifications, and software updates as needed.  Conduct the technical design elements of the business / functional requirements and validate the design/architecture with the concerned Executive / Manager.  Develop, customize, and maintain the applications using Flex business rule (MS SQL)  Create reports as required by the client using IBM Cognos studio and MS SSRS.  Periodic maintenance activity for the application by patching and upgrading the app.

As an experienced Infor EAM Support Consultant, I specialize in providing comprehensive technical support to clients utilizing Enterprise Asset Management (EAM) software. My role encompasses various responsibilities aimed at ensuring seamless software operations and customer satisfaction. Key Responsibilities: 1) Troubleshooting and Resolving Technical Issues: I adeptly address and resolve technical challenges related to HxGN/Infor EAM software, ensuring minimal disruption to client operations. 2) Prompt Customer Support: I prioritize customer inquiries, promptly responding to their needs and providing effective solutions in a timely manner. 3) Guiding and Advising Clients: I offer expert guidance to clients on the optimal utilization of EAM software, ensuring they leverage its full potential for enhanced asset management and operational efficiency. 4) Customization and Development: I actively collaborate with clients to understand their specific requirements, working on new enhancements and developments tailored to their unique needs. 5) Documentation and Training: I create comprehensive documentation, including user manuals and training materials, to facilitate seamless adoption and understanding of the EAM software. 6) Product Maintenance: I proactively perform product maintenance by regularly applying patches and upgrades to ensure the software meets evolving requirements and remains optimized. 7) Collaboration with Software Vendor: I liaise with the software vendor team to identify and resolve software bugs, contributing to the continuous improvement of the EAM software.

As a techno-functional expert in Infor EAM, I am tasked with adapting the software to fit the needs of the business and functional requirements, as well as design specifications and software updates. My responsibilities include: 1) Configuring Infor EAM 11. x by utilizing various customization features such as developing FlexSQL, designing screens, configuring workflows, managing grids, alerts, etc. 2) Generating reports using IBM Cognos and SSRS. 3) Writing clean code that satisfies the unique requirements of the client. 4) Resolving any defects that may occur during our support. 5) Attending client meetings and collecting requirements.

As an Infor EAM Implementation Consultant, my responsibilities include providing expert guidance to clients in the implementation and customization of the software. My key tasks are: 1) Configuring Infor EAM based on business/functional requirements, design specifications, and software updates as needed. 2) Implementing and customizing Infor EAM 11.x, including the development and implementation of FlexSQL. 3) Creating reports using IBM Cognos and SSRS among other tools. 4) Writing code that meets the specific needs of the client. 5) Troubleshooting any defects that may arise. 6) Participating in client meetings and gathering requirements. 7) Providing training and guidance to customers on the use of Infor EAM software. 8) Working on new enhancements and developments as requested by customers. 9) Collaborating with the software vendor team to resolve bugs. 10) Keeping up-to-date with the latest developments in Infor EAM software and the industry. 11) Creating comprehensive documentation, including user manuals and training materials. 12) Performing product maintenance through the monthly application of patches and upgrades to meet requirements.