Manon Lepinay

Senior UX Researcher

Salary / Daily rate

Paris, France

Freelance, open to permanent contract

Remote only

Skills

User ResearchData AnalysisStrategy & ConsultingWebsitesWebflowMarketing StrategyNotionWeb AnalyticsBranding Strategy

Languages

EnglishFrenchSpanish

About me

Intro

I find my purpose in understanding and representing user needs. I have 8 years of experience uncovering user insights to help businesses and product teams design smart and helpful user-centered experiences that will provide business value while meeting users’ needs. First at Google, then as a freelancer, I am using both my left and right brain to bring value-sensitive and accessible recommendations that will bridge the gap between the human and the technological worlds.

Links

Work experience

Lead UX Researcher

Nomad Homes

Sep 2023 - Present

3 years 2 months

Paris, France

● Lead UX Research (exploratory and evaluative) for the development of a new strategic B2B offering: collaborative platform for real estate agents enhanced communication, productivity, transparency. ● Defined research KPIs, strategy and planning for every stage of product lifecycle: recruited and interviewed 20 users matching Real Estate market segmentation, built in-depth results and strategic recommendations (20) reports, supported product design teams during design sprint & ideation phases to cover user needs (37 Jobs-to-be-done, journey maps, 3 prototypes), conducted 25 user tests and 3 iterative product improvement reports. ● Launched Nomadbeta.

Google

Apr 2016 - Aug 2023

7 years 5 months

Paris, Dubai

Lead UX Researcher, Google.org

Feb 2023 - Aug 2023

7 months

Paris, Dubai

Development of a mentoring mobile app for under-resourced women entrepreneurs in MENA, in collaboration with MicroMentor.org. ● Defined research strategy, objectives and project roadmap. ● Conducted exploratory and evaluative research, leveraging both quantitative & qualitative methodologies (interviews, data-web, surveys, usability testing, personas), leading to the launch of a new MicroMentor app (5k+ downloads in MENA).

User Researcher & Creative Strategy lead, Creative Works

May 2019 - Aug 2023

4 years 4 months

Paris, France

● Delivered creative brand & product strategies based on powerful human insights, supported by qualitative & quantitative research for 60 clients across industries (e.g.: Accor, Air France, Match.com, Bouygues Telecom, Société Générale, LVMH, L’Oréal, GSK, French Government, etc.). Awards: 1 Silver Pencil for Rua Vieja campaign (creative effectiveness); 1 Gold Pencil and 2 nominations for MMG Awards 2020 for Old Spice Israel campaign. ● Designed and facilitated 18 design sprints (270 participants) for Google’s major clients. ● Mentored and upskilled internal teams on building data powered user insights across EMEA (+150 colleagues). ● Lead development of internal data solutions with engineering teams (AI powered social listening, search correlation). ● Keynotes & Jury: Jury member at Le Book Connections Digital Europe 2020/22. Speaker at Women Forum Global 2020

Google for Nonprofits (volunteering)

Jun 2020 - Jul 2023

3 years 2 months

Paris, France

• Lead projects to increase participation & volunteering in Google Paris: set team OKRs & action plan, bult community of volunteers to exchange best practices (70+ active members). Lead a team of 5. • Organized Google Serve events in France (2022: 3 talks, 8 trainings, 5 mentoring sessions. 35 NGOs participated). • Sistech ambassador: responsible for volunteers’ recruitment, Google employees’ donations and access to Google Solutions.

Creative Analyst at the ZOO

Jul 2018 - Apr 2019

10 months

Paris Area, France

● Analysed Google data & signals to help creative teams identify their target audience, understand user behaviours & craft brand strategies with Google Technologies (AR/VR for grocery shopping, Cloud, Maps, YouTube). Resulted in significant brand lift increases (+20% on avg.). ● Built in-depth industry knowledge and presented at external events (300+ C-level).

International Growth Strategy Consultant

Apr 2016 - Jul 2018

2 years 4 months

Dublin, Ireland

● Guided 46 key clients in their internationalisation journey: go-to-market strategies, payments, logistics, customer care. ● Led C-level workshops and keynotes (e.g.: VivaTech 2017) to accelerate FR clients’ digital growth (+15-30%).

Investor

Chimnie

Jul 2021 - Jul 2022

1 year 1 month

London, UK

Chimnie.com is the LinkedIn for your home that’s revolutionising the housing market. Find your next home before it’s officially for sale, and sell a home with no fees, no costs and no agents.

Dropbox

Jan 2015 - Apr 2016

1 year 4 months

Dublin, Ireland

France Enterprise Business Development

Oct 2015 - Apr 2016

7 months

Dublin, Ireland

Developed and nurtured strategic relationships with French enterprise accounts. • Top performer: Achieved 145% of Q4 2015 quota and 125% of Q1 2016 quota • Facilitated the deployment of Dropbox Business in one of the global top players in the media industry (built training material and gave 30 beginners and advanced presentations of our Business solution to 200 users)

SMB Account Executive EMEA

Jan 2015 - Oct 2015

10 months

Dublin, Ireland

I assisted Small and Medium sized businesses in working more efficiently across the EMEA market (especially from French, Spanish and English speaking countries) by managing the whole sales cycle, from understanding my leads’ business needs to communicating the Dropbox value, growing a successful client relationship and closing deals. • Top Performer of the SMB Team: achieved 160% of Q2 2015 quota • Trained and coached SMB Account Executives • Monitored the daily reporting sales metrics • Built a live knowledge library about the Sync and Share competitive landscape and improved internal processes • Led bi-weekly team meetings


Education

Nanyang Technological University Singapore

Executive Program, Doing Business in Asia

2014 - 2014

1 year

Esade

Master of Science (MSc), International Management

2013 - 2014

2 years

Université Paris Dauphine - PSL

Master of Research, Management & Organisations

2011 - 2012

2 years

Grade: (Honours)

Specialisation in Strategy

Universidad Autónoma de Madrid

Bachelor's Degree, Business Administration and Management, General

2010 - 2011

2 years

Université Paris Dauphine - PSL

Bachelor's degree, Economics and Management

2008 - 2011

4 years

Activities and societies: Association Sportive de Dauphine (AS Dauphine)


Licenses & certifications

Human Computer Interaction: The Foundations of UX Design

Issued: Dec 2023

Certified by Interaction Design Foundation (IxDF)

Web Design & Webflow

Issued: Nov 2023

Certified by Le Wagon

UX Design

Issued: Oct 2023

Certified by Le Laptop

UX Research

Issued: Jul 2023

Certified by Le Laptop

Foundational Ads Certification

Issued: Jun 2023

Certified by Google

Start the UX Design Process: Empathize, Define, and Ideate

Issued: Sep 2022

Certified by Google Career Certificates

Foundations of User Experience (UX) Design

Issued: Sep 2022

Certified by Google Career Certificates

Behavioural Economics in Action

Issued: Sep 2020

Certified by University of Toronto - Rotman School of Management

Portfolio

Building a B2B platform enabling collaboration and commission sharing between real estate agents

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