Manon Pagniez

- President of CSE France - Oversee the topline revenue across two countries, driving over €40M in net revenue annually. - Ensure operational efficiency across a fleet of 55K vehicles (e-scooters and e-bikes) across 70+ communes. - Lead a team of 5 managers and indirectly 320 employees in ground operations, ensuring effective performance and alignment. - Collaborate cross-functionally with legal, finance, policy, HR, and Central Operations to drive business objectives. - Spearhead the business integration of Tier and Dott post-merger, focusing on people and operations alignment.

After 4 years in the company I took over the management of all our cities in France, with a total of approximately 200 employees and 6 direct reports.

After launching Lyon and Bordeaux in 2019 and 2020 respectively, I am now managing the expansion and external relations within the South of France. Ensuring rider acquisition by increasing our partnerships, collaborations and B2B offers. Whilst at the same time keeping the responsibility of the city strategic decisions, employee and customer satisfaction, as well as our profitability.

On top of my responsibilities as GM South of France, I am setting up the operations in Oslo to successfully launch and implement our service. Working with the local teams to ensure needless operations, managing the P&L, as well as ensuring the marketing activities and coordinating with the central teams at Dott for the support from all business units.

As a City Manager I was responsible for the launch of Dott in Lyon in April 2019. Setting up the entire warehouse from zero, implementing processes, ensuring full safety compliance and recruiting the team. In six months we went from 1 to 60 employees. On top of this I manage the P&L as well as the external relations, such as with the municipalities and press. We managed to operate the most profitable city operations out of 15 cities within Dott, with an overall 40% EBIT positive result in 2020.

Main responsibilities: - Team management of five FTE’s. - Responsibility of forward and reverse logistics of the ambient and frozen business. - Manage relationship and performance of the LSP: KPIs, WOWs, working to improve on time ratios, reduce incidents, weekly/monthly meetings and preparing reports and feedbacks. - Develop France customer strategic plans to deliver first class customer performance whilst minimizing logistics costs and total cost-to-serve (10m€/y). - Close collaboration with S&OP, Supply Chain HUB and affiliates (NL/EN/FR spoken daily). - Collaboration with 5 other industries in the ‘Pooling Sphinx’ project.

I was providing the customer facing link from commercial to Supply Chain and from Supply Chain to Commercial, for the total Kraft Heinz business in France. This means developing customer strategic plans to deliver first class customer performance whilst minimizing logistics costs through Supply Chain initiatives.

For my second placement I was based in Paris, working for our client Marks&Spencer. We were managing a cross-docking operation for goods that arrive daily from the UK. On a daily basis I was responsible for the deliveries in and around Paris. I was managing the transport side as well as the operations within the depot en customer service. Staying cost and time effective whilst managing people the right way. On top of that I was SHEQ-coordinator of the site. Therefore I had to ensure that the depot is compliant with the regulations and that the employees can work in a safe environment. I was involved in several projects with regards to the opening of our new depot. Making sure all people were trained, we were HACCP compliant and more.

For my first placement I was based at Gist Boundary Way, in Hemel Hempstead. I was working in the transport department as a Graduate Transport Manager. Together with the team we were responsible for the entire STARBUCKS and EAT contracts. Every 24 hours over 500 Starbucks stores in the UK are receiving direct deliveries from our depot. My role was to manage the 120+ drivers and the transport team.