Manvee Bhansali
Senior Customer Success Manager
Salaire / Taux journalier
France
Mobilité : Paris
Freelance, ouvert au CDI
Peut venir sur site
Expertises
Langues
À propos
Introduction
I'm an Account Manager who grows B2B SaaS accounts by treating the relationship as something to build on, not just maintain. I find where a customer's goals and the product's roadmap line up, and I turn that into expansion both sides actually want. Over three years I grew a global portfolio to $1.8M, up 20% year over year, on accounts worth a third of company revenue. I drove that through cross-sell into new internal teams and upsell tied to product releases, and I ran QBRs with C-suite stakeholders to keep what they were paying for aligned with the outcomes they cared about. What makes my retention numbers hold, 80% up to 96%, is that I pair the relationship work with operational discipline most account managers don't bring: the playbooks, the cleaner handoffs, the systems that stop good accounts from churning on preventable problems. I'm completing a Global MBA at ESSEC and looking for an Account Management or Partnerships role in Europe's SaaS ecosystem, where commercial growth and long-term relationships matter in equal measure. Open to relocation.
Expérience de travail
Rocketium
juin 2022 - août 2025
3 ans 3 mois
Bangalore, Karnataka, Inde
Senior Customer Success Manager
janv. 2024 - août 2025
1 an 8 mois
Bangalore, Karnataka, Inde
- Lifted retention from 80% to 96% by spotting account risk early and coordinating fixes across Sales, Product, and Engineering. - Drove 20% YoY growth on a $1.8M global portfolio (33% of company revenue) through cross-sell to new internal teams and feature-based upsell. - Ran QBRs with C-suite executives, aligning product usage data to their business goals. - Cut account provisioning from 60 to 10 minutes (83%) by auditing workflows and building automation, freeing up team capacity.
Customer Success Manager
juin 2022 - janv. 2024
1 an 8 mois
Bangalore, Karnataka, Inde
- Initiated and implemented scalable onboarding Standard Operating Procedures (SOPs) and account success plans, standardising client journey, reducing onboarding times by 30%. - Coordinated knowledge-sharing sessions to identify and scale best practices between product teams and the user community, consolidating feedback into structured updates that reduced issue resolution time by 40%. - Co-designed and delivered customer training sessions and masterclasses to drive product adoption, reinforce best practices, and build awareness of the extended Rocketium suite across 25-30 enterprise accounts.
Founder
Soko LivingFreelance
févr. 2021 - déc. 2024
3 ans 11 mois
Ahmedabad, Gujarat, Inde
Soko Living is a sustainable lifestyle home owned business, working towards providing eco-friendly and natural well being products to people. - Executed the full product lifecycle for a sustainable brand, managing everything from sourcing to launch to define the product vision and achieve Product-Market Fit (PMF) in a niche market. - Increased repeat business from 30% to 50% by optimising product launches and campaigns to enhance user satisfaction and long-term brand loyalty. - Conducted market research to identify a gap in affordable aromatherapy candles, translating consumer insights into product positioning and go-to-market strategy.
Management Trainee - Sustainability ESG
WayCool Foods
août 2021 - mai 2022
10 mois
Chennai, Tamil Nadu, Inde
- Operationalised Scope 1, 2, and 3 carbon metrics across 4 business verticals by maintaining real-time SAP dashboards, enabling leadership to make data-driven decisions for net-zero targets. - Drove organization-wide engagement by designing and delivering training programs and content that streamlined employee inductions and boosted awareness of internal initiatives. - Contributed to early-stage carbon credit monetization strategy, identifying opportunities to sell surplus credits to larger firms as part of the company's broader sustainability roadmap.
Business Owner
FloResinFreelance
sept. 2020 - déc. 2020
4 mois
Ahmedabad, Gujarat, Inde
An art based small scale business as a side hustle during my undergraduation.
Research Assistant
National Film Archive of India
mars 2019 - juil. 2019
5 mois
Pune, Maharashtra, Inde
Helped with computation of data to develop of public database of Indian films with relevant information since its conception in India.
Formation
ESSEC Business School
Global MBA
2025 - 2026
1 an 2 mois
- Specialised in Sustainability & Digital Transformation with coursework in Corporate Strategy, Strategy in the age of AI, Entrepreneurial Finance and Product Management. - Led a 10-person team delivering actionable strategic analysis to UNCTAD on circular economy trade policy for Bangladesh's textile industry.
SYMBIOSIS INTERNATIONAL UNIVERSITY
Bachelor of Liberal Arts , Business Studies ; Film Studies
2017 - 2021
3 ans 10 mois
Activités et associations : - Major in Business Administration and minor in Film Theory - Thesis on "Vertical Integration in Hollywood Cinema in 1930s" focusing on vertical integration and economies of scale in Hollywood Studio System.
Anand Niketan Group of Schools
High School
2015 - 2017
2 ans 1 mois
SYMBIOSIS INTERNATIONAL UNIVERSITY
B.A / B.Sc, Liberal Arts and Sciences/Liberal Studies
ESSEC Business School
Master of Business Administration, AMBA Accredited "triple crown"
- Dott (Consulting Project): Conducted B2C/B2G competitive analysis for the EU e-bike market, mapping customer touch-points to streamline user journeys and developing scalable recommendations for local partner ecosystem expansion. - UN Trade & Development (UNCTAD): Led a 10-person team delivering actionable strategic analysis on circular economy trade policy and infrastructure frameworks for the textile industry.
Licences et certifications
Google Ads Search Certification
Délivré le : févr. 2026
Understanding and Visualizing Data with Python
Délivré le : juil. 2025
GMAT
Délivré le : juin 2024
Strategy and Sustainability
Délivré le : sept. 2020
Market Research and Consumer Behavior
Délivré le : sept. 2020
Influencing People
Délivré le : sept. 2020