Marc Adrai

Transforming poorly defined problems into value-driven solutions IT & Tech Strategy Consultant – French Software Company (April 2025 - June 2025) Supported ExCo members in the redesign of the company’s overall target operating model • Designed Target Operating Model scenarios to assess organizational and financial impacts (people, hosting and integration within application landscape). Findings were shared with company’s ExCo and Board to support target operating model decision. • Led a quantitative workforce analysis (including Developers, DevOps, QA, Architects) to assess talent mix vs. product strategy requirements, resulting in recommendations for role redesign and workforce realignment. Generative AI Expert & Senior Program Manager – Major European Logistics Group (Oct 2023 - June 2025) Led the Group’s AI transformation across Customer Care and Media operations, reporting to senior leadership. Oversaw strategy, roadmap, delivery, and adoption of AI solutions at scale. Managed cross-functional teams (Data Scientists, Engineers, Product Owners), acted as a bridge between business and technical stakeholders. • Customer care AI agents: Directed design, validation, and deployment of multilingual customer-facing chatbot, ensuring accuracy and compliance. - Built and integrated an internal agent model allowing the bot to interact with core enterprise systems (CRM, ticketing, knowledge base). - Coordinated business prioritization, solution implementation, and adoption strategy. - Scaled chatbot program to 30 countries, leading a team of 10 (contractors, employees, consultants). • Program Manager for Group Media AI Transformation, Working closely with newsroom and tech teams on core business processes such as: - Designed and delivered AI roadmap for Media operations (Newsroom, Digital publishing) - Delivered AI-driven MVPs on article indexing (automatic tagging to improve monetization and product creation), AI summarization/digests (panels, articles, SEO optimization). - Deployed solutions at large-scale events (>3,000 attendees) and integrated them into editorial workflows • LLM development & validation: - Designed and implemented an LLM validation framework (e.g. RAG testing), with automated test codebase leveraging LLM-as-a-judge. - Ensured knowledge transfer to Data Science teams; framework is now a company-wide standard for LLM quality assurance. - LLM Fine Tuning: Fine-tuned models with LoRa/QLoRa to adapt LLM tone and style for specific newspapers

The best mechanics in France for your car repairs directly at home. Carma is the most trustworthy & convenient car maintenance & repair service. Pilot launched in 2022 under the name Mobilmeca.fr in Les Yvelines (78) / Sold to local business in 2023 Key Achievements: • >150k€ Revenues • 0 to 400 Unique Users • >500 Interventions Performed Overall Key Metrics: • #1 SEO Rank • +80 Customers Reviews and 4,9/5 Rating • 15% Website Conversion Rate • +20% MoM Revenues Growth • >300€ Average Invoice • 30% Returning Users MoM

Contributed to large-scale strategic transformations, delivering projects as both a Senior Data Scientist and Lead Data Scientist. Skilled in leading cross-functional teams and building models and tools that drive impactful outcomes across diverse industries, including Travel & Tourism, Transportation & Logistics, Manufacturing and Retail ✅ Highlights: - Core member of KLM-BCG partnership, digitalizing operations and enhancing planning robustness. - Built tools for demand forecast and capacity optimization for large manufacturers. - Developed Markdown Optimization tool for fashion retailers. - Contributed to use case prioritization for luxury brand growth. - Optimized container flow and vessel routes for a leading shipping company. 🛠  Operations Research, Machine Learning, Simulation, Digital Twins

Within the Information & Analytics Strategy practice, I worked extensively in the Financial Services industry, delivering key projects in data governance and driving transformative initiatives. ✅ Highlights: - Led an opportunity study, designing and creating a Tri-party Collateral Management platform for a prominent French Custodian. Collaborated with cross-functional teams to ensure seamless integration and optimal collateral management processes. - Supported Financial Services clients in enhancing their data governance frameworks, establishing robust data management strategies, and ensuring compliance with industry regulations. - Provided strategic insights and analytics-driven recommendations to optimize operational efficiency, risk management, and client servicing for financial institutions.