Marc Chalon

Business Process & E-commerce Transformation Functional Analysis | Business Process Improvement | Project Management - Analysed AS-IS order management processes to understand current workflows, identify pain points, and define short- and long-term improvement opportunities. - Recommended and supported process improvements to simplify order management and increase operational efficiency. - Managed the implementation and launch of an eCommerce website, from requirements gathering and business process definition through testing and go-live. - Coordinated the integration of the online ordering process with existing business systems and modules, working closely with business and technical teams. - Designed and implemented dashboards, KPIs, and reporting to monitor eShop and business performance and provide visibility into key business metrics. - Coordinated business and technical stakeholders throughout the project lifecycle, ensuring requirements were clearly understood, issues were followed up, and deliverables remained aligned with business needs.

Support TVH Parts e-com and marketing teams by providing data-driven insights: – Development of SQL and BigQuery queries to provide teams with actionable insights on : • customer’s online purchasing behavior • marketing campaign performance • effectiveness of new online tools – Implementation of an automation process for campaign analysis (banner/emailing) – Design, advise on, and refine KPIs and measurement frameworks

– Advising Cassius Data Consult's clients on • leveraging LiveRamp Safe Haven (LSH) tool • making informed and data-driven decisions and developing effective strategies • improving data quality