Marc Goddard

ICE is a leading network of regulated exchanges and clearing houses for financial and commodity markets, with futures exchanges covering energy, financial and agricultural markets throughout the US, Canada, Europe and Asia. ICE purchased NYSE Euronext which operated multiple securities exchanges from multiple global data centres and office locations, with over 3500 servers. – Provided technical support for the release, configuration, deployment and management of software components and environments within an SDLC project framework. Used a variety of Enterprise software – IBM Websphere MQ, Business Objects, Tidal, Perforce, Service Now, Clearcase, Team Track, Confluence, Jira, Tomcat, IIS, MS SQL 2005/08/12, Oracle 10/11g, RHEL Satellite, RHEL4/5/6/7, Solaris and Windows 2000/03/08/12.

– NYSE Euronext Project: It will utilise an MTF (multi-lateral trading facility) and a 'partner' model, leveraging the NYSE Euronext brand and the Exchange's community. – The CFDs will be made available via a new NYSE Euronext entity, an FSA authorised Investment Firm (Broker), operating an MTF – Underlying reference products for CFDs will include spot market commodities, currency pairs, futures, equities and indices – This initiative brings together multiple best-in-class technology products/solutions provided by NYSE Technologies, NYSE Euronext's internal IT and third party specialist vendors Designed and implemented the development and QA testing infrastructure in collaboration with architects, developers and Test Managers. Provision of environments and application support during all testing phases. Involvement in all stages of the software lifecycle from development, through system integration and user acceptance testing, to actual deployment into the production infrastructure. – Documented and co-ordinated the release and deployment of Java/C++ software to QA and pre-production environments. Ensured all deployments had adequate release instructions and roll-back plans. – Created documentation, processes and procedures for the deployment of s/w applications to DEV, QA and production environments. – Continuously improving the appropriate versioning and deployment control processes, working with the DEV and other teams to meet acceptance criteria, collating requirements and creating application configuration. – Handled internal queries and requests regarding environment issues as well as status checks and support - remediating any QA impacting outages. Performed diagnosis and escalation to appropriate teams. – Carried out delegated Active Directory tasks and local server permission based tasks on behalf of QA and DEV. Technical point of contact for server/system application access.

– Assisted others in handling of support/project issues and imparted knowledge within QA team with updates on the operation of new application components, configuration parameters and basic troubleshooting. Runbook creation, implementation and rollback planning. – Scheduled stop/start of applications and environments to meet testing plans and project requirements. Prepared and implemented system and configuration changes to compensate for faults and failures found during testing phases. – Created and maintained project/task specific reference data sets for QA and production environments. Gave technical input during concept proposals and detailed planning phases of SDLC project stages, advising teams of risks or potential technical issues. – Collected messages/logs from production trading systems for the purpose of replay analysis, investigations and problem management. Planned and setup scenarios for FMA non-functional testing and system performance reviews. – Reviewed and commented on business requirements, functional specifications, designs and other project documentation specifically with regard to supportability and operational readiness. Project Highlights: – Tokyo Stock Exchange TDEX NG+ (Futures & Options Connect trading platform upgrade, inc. two Tokyo site visits to manage the Market Maker Monitor (M3) rollout – Tangent project initiative to create a new MTF trading platform – Universal Trading Platform (UTP) migration from Liffe ConnectTM – Scoping and development of Pre-trade Risk Management (PTRM) solution – QA/DEV environment migrations to VMWare ESX/EMC SAN virtualisation platform

Triage Services are the UK's leading independent IT hardware repair and re-utilisation specialists. Project work and duties ranging from ad-hoc management, monitoring and support of applications, servers and networking for 6 sites, 40 servers and 400 users. Covering Windows 2003 server, AD and Exchange administration, backups, patching, AV, VPN/firewall/Proxy security, network administrator, Ghost imaging and application deployment.

The Haringey ITS department supported over 4500 users in the borough. Utilising thin client technologies including Citrix, and operating platforms such as MS Exchange, Altiris, VMware VI3, SCOM, SQL 2005 and HP EVA SAN in an AD environment of over 340 HP server.

A unique flagship PKI solution via a secure server-centric architecture, with centrally hosted key management. The distribution of Secure Email communications via a Private Key Server, offering a robust portable encryption engine generating the public/private key pairs required to encrypt and then decrypt the messages after receipt using email client plugins. The proprietary software offered central encryption and management capability for authentication and control of private keys. Encrypting traffic between the client/server for secure transport, assuring integrity and confidentiality. The cryptography features of the object-orientated software ported across platforms integrating support for algorithm replacement. Indicii Salus hosted, developed and sold server centric cryptographic solutions for secure email, file and web services using Xenophon™™ server encryption, and were also contributing authors of the BS7799 security standard. Team lead of system administration responsible for over 40 production and commercial servers including Windows NT/2000/2003, Exchange 5.5/2000/2003, Lotus Domino 5/6, SQL Server 2000, IIS, DNS, DHCP and WINS. Design and testing of application and administration features for the Xenophon™™ product suite, along with the development of methods for large scale roll-outs. Administration of multiple Active Directory domains, EXCH5.5/2000/2003, SQL 2000, IIS, Backup Exec and Symantec Enterprise Ghost. Configuring and troubleshooting AD, DNS, DHCP, WINS, RIS, Group Policies, F5 BIGIP (load balancing server), Watchguard firewalls and Cisco Switches. Integration of content filtering/AV infrastructure (Mail Marshall/Sophos/McAfee). Projects included the migration of the primary corporate domain from NT4 to Windows 2003 Active Directory and NT 4.0/2000 client upgrades to XP. Exchange 2003 rollout, WSUS server install, Group Policy design and implementation with the configuration of RIS Services for build generation/app installs.

Consultancy, design, projects and administration for multiple client sites and organisations. – Windows client/server installs (Win95/98/NT/2000/2003/XP/SQL/Exchange/Domino) – Firewall/VPN install and configuration (Netscreen, Gnatbox) – Backup/AV software (Veritas, ArcServe, Trendmicro, Symantec, McAfee) – Remote monitoring and admin via bespoke IPSec VPN connections – Documented proposals, project management, client management with SLAs (ISO 9001) Q DATA EUROPE LTD – IT consultancy Q Data required the creation of a remote monitoring centre for its clients. I led the Managed Services Division in developing the centre based on Netscreen firewall and VPN services, utilising Robomon monitoring software, ADSL and Remedy help desk. TRIAGE SERVICES LTD – Design, planning, project management and implementation of nationwide frame-relay Cisco WAN. Transferred company domain name and ISP, mgmt of 3rd parties. Synchronised migration of 7 UK sites, new IP addressing scheme, upgrade of 200 workstations. Firewall install of site-to-site and dial-up VPN connections and TrendMicro AV. ROYAL BANK INVOICE FINANCE (RBS) - Migration of WAN from Banyan Vines email with 500 Windows 95 clients, to MS Exchange 5.5 and Windows NT clients utilising Norton Ghost/SMS. PAYPOINT – Site recovery (server/client rebuilds) post virus outbreak. Support of mixed mode AD implementation. Install of MS Cluster Service on HP server nodes for Postilion real-time transaction system. ARJO WIGGINS APPLETON PLC - Managed entire site, SUN Accounts SQL7.0, PBX infrastructure and AV conferencing facilities. Migration of Novell/NT/Win95 to WinNT 4.0 domain, migration of Exchange 5.5 to Lotus Domino R5. Implementation of BT Concert VPN for global remote access, design and rollout of McAfee Enterprise AV solution. Relocated the entire site from London, to a new office in Paris. FINDUS FOODS UK - Created WinNT domain for a brand new European head office, connected WAN to domain in Sweden.