Marc Pernet

– In charge of Quality of Data for both mainstream market and enterprise. – Dealing yearly budget, hiring and onboarding newcomers, attending steering committees, monthly reporting to stakeholders. – Managing root cause analysis deliveries at the same time driving multiple and complex projects (up to 500 K€) such as IMEI quality improvement, Legal Entity (Contract/Invoice) migration. – Team lead on a daily basis for 6 full-time equivalent. – Onboarding 4 newcomers, including 2 nearshore. – Improving data quality by up to 40% in some cases (KPIs proven). – Daily coordination of a 6-person team (data analysts, developers) to ensure quality control. – Delivering 2 major quality projects, taking part of 3 migrations solutions. – Managing 50 projects backlog in coordination with business lines.

– In charge of JDE migration to GCP on BI side. – Drive migration project for INSIGHTS team in relation with DATA PLATFORM team. – Impact analysis, assessment, remediation estimation workload, test strategy implementation (functional and technical). – Team lead for daily RUN on Power BI. – Managing all the actions of the team in charge of the data model, integration and restitution (DataViz). – In charge of PLM, Pricing and New Product Classification projects as well as dealing with Business needs (evolutions, projects or bug fix, cost estimation, prioritization). – Implementation of GCP as new DataWareHouse. – 120 reports migrated successfully, fact and dimension tables as well. – Daily coordination of a 5 people team (data developers, integrators) to monitor dataset and reports, process with GLPI tickets. – Managing 150 projects backlog in coordination with stakeholders.

– In charge of SAP ECC6 migration to SAP S/4 HANA on BI side. – Drive migration project for DATA team in relation with internal ERP SAP team and IBM IT integrator. – Impact analysis, remediation and reverse engineering estimation workload, test strategy implementation (functional and technical). – Implementation of a pilot to substitute the Attunity connector to the HVR solution, in collaboration with the UK supplier teams. – Monitoring the actions of the team in charge of the data model, integration and restitution (DataViz). – Since February 2022, In charge of Data Team as PMO. – Comitology definition. Organize and coordinate meetings on critical points. – Delivery follow up, quality management, budget monitoring. – Roadmap definition, Documentation revamping and updates. – Implementation of Project comitology. Production of monitoring documents. – Daily coordination, coordination and monitoring of a 12 people team (project managers, data architects, integrators). – Arbitration with Program Authority. – POC HVR validated. Build and tests delivered end of year. – Sucessfully migrated over 50 dashboards, fact and dimension tables in du time.

– In charge of IS HR Projects Group at Capgemini. – Drive « Compensation and Benefits » project for India (> 105K employees) in relation with the vendor DocuSign. Budget: 250 K€. – Manage a Proof Of Concept for e-KPI tool with polish and indian teams. – « Flying Squad » follow up, in charge of MyHire, MyConnect and Payroll Tower (BI) applications. – Technical solution released into production, replicable to Capgemini worldwide, according to business expectations, on time and budget.

– Management and steering of european strategic projects. – Coordinate revamping and CRM integration (SFDC) in Agile mode for MaToyota and MyLexus apps (Web and Mobile). Budget: 150 K€. – Drive implementation in Agile mode for IT Apps such as Online Service Booking, Connected Cars, Vehicule Order Tracker. Budget: > 400 K€. – Lead Microsoft Power BI implementation from scratch. Budget: > 720 K€ (2 years). – Team management: DevOps and architect (NRJ BI / Toyota), on site (Deloitte), near shore and offshore (Infosys) integrators. – Understanding of IS issues and business needs, blocking points and « quick wins » identification, priorization. – Multi-business line project management, implementation and steering committee management. – BI: 7 batches delivery. More than one hundred reports and dashboards provided for all business lines (Marketing, Sale, After Sales, Customers Relationship) within 2 years. – MyToyota, MyLexus: go live of the first step of the customer relationship on a European level, strategic for business line. – Vehicle Order Tracker, Online Service Booking: go live for the first loyalty and customers services applications. Quick adoption and high usage increase. – Information systems homogenization, more stable and reliable. Data quality improvement, recognized by business lines. Increased trust and satisfaction between business and IT department.

– Provide CRM and SRM consultancy for e-Business and editorial companies. – B2B, B2B2C marketing project management. Revenue : 120 K€/18 months. – Increase customers' loyalty to product as well as their usage. – Transition to new vendors and tools facilitated for Pages Jaunes. – Contribution to IKEA's Social Relationship Management strategy.

– CRM management consultant for EMEA key accounts. – Manage, deliver, monitor and support key accounts with Call Tracking solutions. – Implementation of Oracle's ATG Livehelp product suite (SaaS), Click to Call, Click to Chat and email for new logos. – Ensure the continued supply and relationship of customers in EMEA. – SRM consultant for French accounts. – Understanding of customer's needs and issues, “quick wins" identification. – Implementation up to Go live in accordance with time and costs expected. – Change management : customers tool training session (set up) and increase of accession and usage (KPI analysis). – Renewal of customers portfolio (> 50 customers, revenue > 800 K€). – Customers satisfaction: up sale on 20% of portfolio. – Benchmark and recommendations for Oracle e-business suite deployment. – Customers: Renault, Nissan, Dacia, Peugeot, Citroën, Bouygues Telecom, SFR, British Telecom, Louis Vuitton, AVIS, eBookers, AXA, Club Med, Air France, Pages Jaunes...

– Revamp the content channels for Club Internet portal. – Drive providers' content change for auction channel with eBay and shopping channel with Pangora. – Manage projects with integrators and designers teams.

– Develop customer loyalty by improving knowledge and use of AOL products and services. – Decrease churn rate by developing help applications, creating bulk emails and promoting tips. – Drive and complete 2 majors partnership on AOL.fr with L'Equipe and La Chaine Météo. – Daily editing for live news, sport, finance and entertainment channels (average 2 millions Unique Visitors/month).

– Design and implementation of content channels and entertainment applications for the 1st French ISP INFONIE.