Marcella Macedo

AI & Data Deloitte delivers industry-specific insights and solutions, driving digital transformation and growth globally. • OMP supply chain system deployment for Brazil based on global design; • Team management; • Data modelling and sufficiency for SAP ECC/APO; • SIT scripts development; • Technical troubleshooting and bug reporting for integration and data issues; • OMP Multiuser and Dispatcher management.

Tahto delivers CX and BPO solutions for companies since 2007, with human centric as it's core value. BPO - Oi • Generated reports from business customer's data covering operations (billing, retention, URA) and performance metrics. • Conducted ARPU and Churn analysis and designed strategies for Oi Fibra Customers retention and revenue.

• Support for more than 1000 people with disabilities in one of the largest music festivals and brands of the world. • Managed the setup and operation of stage visibility platforms, providing improved experience for people in wheelchairs. • "Feel the Sound" - conducted operations for people with hearing impairments.

• Customer service, providing information for technical budgets, • Contact with builders to ensure project requirements were met. • Utilized CAD software to develop creative and functional environment designs.

• Organized and maintained client files for secure storage and easy accessibility. • Provided administrative support, scheduling appointments, making travel arrangements and managing correspondence. • Typed and electronically filed petitions and legal documents, ensuring timely delivery.