Mareva Martial

CRM: Customer and prospect management, follow-ups, database organization Sales Administration (ADV): Quotes, order processing, invoicing Commercial Support: Lead follow-ups, client communication, assistance to sales teams

• Coordination between companies, students and teaching teams. • Monitoring projects and updating partner databases. • Reporting and KPIs to assess performance and achieve objectives.

• Collection and analysis of commercial space cadastral data. • Proposing innovative solutions to improve the energy balance of customers. • Support and advice to identify the most suitable solutions

• Management and control of the internal CRM: reporting, analysis of customer data, detection of anomalies and functional tests. • Training users to optimize the use of the tool. • Participation in the implementation of a new version of the CRM in collaboration with an IT consultant: (creation of dashboards, addition of functionalities, tests and analyses) • Managing after-sales service, sales prospecting, and operational monitoring.

•Supervising orders from receipt to customer delivery. • Managing after-sales service, sales prospecting, and operational monitoring. • Ensuring compliance with shipping and delivery deadlines.

In charge of coordinating and managing sales contracts from order reception to final product delivery to clients. Accountable for ensuring compliance with shipping and delivery deadlines. Also responsible for after-sales service, commercial prospecting, and operational monitoring.

Responsible for organizing and executing the full sales contract process, from order receipt to product delivery at the client’s location. Accountable for ensuring on-time dispatch and delivery in line with customer expectations. Also managed after-sales service, led commercial prospecting efforts, and conducted ongoing market and operational monitoring.